Customer Success Strategist

2 weeks ago


Chennai, Tamil Nadu, India Verifitech Services - India Full time

Company Overview

Verifitech Services - India is a reputable provider of comprehensive background verification solutions.

Job Overview

We seek an experienced Customer Success Strategist to drive customer satisfaction and retention. As a key member of our team, you will be responsible for ensuring the successful onboarding, implementation, and adoption of our services.

Key Responsibilities

  • Build and maintain strong relationships with key customers to drive customer satisfaction and retention.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Proactively identify and address customer needs and issues in a timely manner.
  • Act as a trusted advisor to customers, providing guidance and support for optimized use of our services.
  • Monitor customer usage and engagement, identifying potential risks and taking proactive measures to mitigate them.
  • Track and analyze customer data to identify trends and opportunities for upselling and cross-selling.
  • Conduct regular business reviews with customers to assess their satisfaction and gather feedback.
  • Work closely with the sales team to identify and pursue upselling and expansion opportunities.


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