Customer Success Strategist
4 days ago
Twixor is seeking a Customer Success Manager
to help grow the existing client base and deliver successful client outcomes on our next generation platforms (Twixor AIM & Twixor Compute). This is a customer success and growth role, focused on the global market, and a key contributor to the strategy and growth of the company.
Key Responsibilities:
- Establish a trusted advisor relationship with the customer stakeholders and own the value roadmap for the customer
- Set the groundwork for our customer's successful journey by collaborating on on-boarding, product implementations, and adoption plans
- Be the voice of the customer and provide continuous feedback and new feature requests to our product engineering and internal teams
- Use data and best practices to drive the usage and adoption of the Twixor platform
- Build a strong referenceable customer base, with ownership for maintaining customer satisfaction, and retention with the accounts in the portfolio
- Build and maintain essential technical knowledge of the product, and guide the customer through the most relevant features and functionalities for their specific business needs
- Collaborate with the Sales and Solutions, and help provide reference to new opportunities where applicable
- Collaborate with internal teams and customers to define critical goals, and KPIs that will lead to value delivery
- Uncover and manage customer risk that are related to customer outcomes, renewals or customer satisfaction
- Document all pertinent customer information and conversations into our CRM database
- Meet or exceed KPIs
Requirements:
- 3+ years of customer success roles with B2B enterprise software SaaS
- Bachelors Degree or equivalent preferred
- Proficient in driving solution and use case development with clients
- Comfortable with technology, giving product new feature demos
- Desire to innovate and strong attention to detail
- Ability to communicate clearly and professionally, in writing and orally
- Experience working with cross functional teams
- Understanding of customer success metrics
- Nice to Have: prior experience working with growth stage companies in B2B SaaS / Messaging
- Nice to Have: exposure to low-code technology platforms, in industries like Banking, Healthcare, Retail and others
Location: Chennai, India
Notice Period: 30 days or Immediate
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