Customer Success Executive

3 weeks ago


Chennai, Tamil Nadu, India Verifitech Services - India Full time

A Customer Success Executive is a strategic leader responsible for overseeing the customer success function at Verifitech Services - India. They provide guidance, drive initiatives, and ensure the long-term satisfaction of customers.

Key responsibilities include:

  1. Developing and executing the customer success strategy aligned with the company's objectives.
  2. Leading and managing the customer success team, fostering a culture of excellence and collaboration.
  3. Building and maintaining strong relationships with key customers, acting as a trusted advisor.
  4. Overseeing customer success operations, including process definition and metric implementation.
  5. Collaborating with other departments to align the customer success strategy with the company's overall strategy.
  6. Driving revenue growth by identifying upsell and cross-sell opportunities.
  7. Advocating for customer needs and feedback to inform product development and business decisions.
  8. Establishing key performance indicators and metrics to measure customer success and team performance.

Ultimately, a Customer Success Executive is responsible for driving customer satisfaction, retention, and long-term success.



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