Customer Success Manager
4 weeks ago
Role:
Customer Success Manager
Job Description:
Twixor is seeking a seasoned Customer Success Manager to drive growth and successful customer outcomes on our next-generation platforms (Twixor AIM & Twixor Compute). The ideal candidate will have a proven track record in B2B enterprise customer success, with experience in process automation, channel-centric digital customer experience platforms, and serving customers of AI/ML/NLP/Chatbots technologies.
Key Responsibilities:
- Establish a trusted advisor relationship with customers and own the value roadmap for their success
- Collaborate on onboarding, product implementations, and adoption plans to set customers up for success
- Provide continuous feedback and new feature requests to our product engineering and internal teams, serving as the voice of the customer
- Use data and best practices to drive platform usage and adoption
- Build a strong customer base, maintaining customer satisfaction and retention
- Document customer information and conversations in our CRM database
- Meet or exceed key performance indicators (KPIs)
Requirements:
- 3+ years of customer success roles with B2B enterprise software SaaS
- Bachelor's Degree or equivalent preferred
- Proficient in driving solution and use case development with clients
- Comfortable with technology and giving product demos
- Strong attention to detail and desire to innovate
- Ability to communicate clearly and professionally
- Experience working with cross-functional teams
- Understanding of customer success metrics
Nice to Have:
- Prior experience working with growth-stage companies in B2B SaaS/Messaging
- Exposure to low-code technology platforms in industries like Banking, Healthcare, Retail, and others
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