Customer Success Manager

4 weeks ago


Chennai, Tamil Nadu, India AppX (YC S21) Full time
Customer Success Manager

AppX (YC S21) is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring customer satisfaction, analyzing customer data, retaining customers, building relationships, and providing exceptional customer service on a day-to-day basis.

Key Responsibilities:
  • Establish clear client retention goals
  • Process milestones for the clients and employees to work toward
  • Assist customers with setting up and navigating programs or software
  • Promote the value of the product
  • Upsell services and products with the brand image
  • Promote value through customer experience
  • Assist in creating training courses and educational materials
  • Review customer complaints and concerns and seek to improve the customer experience
Requirements:
  • Prior work experience as a Customer Success Manager or similar role with an E-Learning or Ed-Tech industry
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills required, as they relate to the use of the product or service
  • Accountability and personal organization are essential
  • Experience in managing a diverse group and training each according to company standards
  • Must be fluent in English, Hindi, and Tamil
  • Education background - Min B.tech/BE/BSC

At AppX, we aim to make the journey smoother and more rewarding by equipping creators with the right technology and support to thrive in the digital landscape.

Our company has achieved significant milestones, including:

  • 10,000+ Creators
  • 150+ countries served
  • 6 crore+ end users enrolled
  • 10 lakh+ live streams per year
  • 1000 crore+ earned by creators
  • Featured on Times Square, NY

Learn more about our company and how you can contribute to our mission.



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