Customer Success Manager

2 weeks ago


Chennai, Tamil Nadu, India Verifitech Services - India Full time

Client Relationship Management Role

At Verifitech Services – India, we are seeking a skilled Customer Success Manager to join our team. As a key member of our client-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving growth through exceptional service and support.

Responsibilities

  1. Client Onboarding: Develop and implement effective onboarding processes to ensure a seamless transition for new clients.
  2. Account Management: Proactively manage client accounts, monitor progress, and identify opportunities for growth and improvement.
  3. Client Engagement: Foster strong relationships with clients through regular communication, issue resolution, and proactive engagement.
  4. Training and Education: Provide clients with necessary training and resources to maximize the use of our background verification services.
  5. Upselling and Cross-selling: Identify opportunities to upsell or cross-sell additional services or products to existing clients.
  6. Continuous Improvement: Contribute to the improvement of internal processes and workflows to enhance the overall client experience.

Qualifications and Skills

  • Bachelor's degree in business administration, marketing, or a related field.
  • Proven experience in customer relationship management, account management, or a similar customer-facing role.
  • Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.
  • Excellent problem-solving and conflict resolution abilities.
  • Customer-centric mindset with a focus on delivering exceptional service and support.
  • Strong organizational and time management skills, with the ability to manage multiple client accounts simultaneously.
  • Proficiency in using CRM software and Microsoft Office suite.


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