Customer Success Manager

4 weeks ago


Chennai, Tamil Nadu, India Verifitech Services - India Full time

At Verifitech Services - India, we're seeking an exceptional Customer Success Manager to join our team. In this role, you'll be responsible for building and maintaining strong relationships with clients, acting as their primary point of contact and advocate within the company.

Key Responsibilities:

  • Develop and execute strategies to enhance client engagement and satisfaction.
  • Collaborate with internal teams to ensure seamless onboarding and implementation processes.
  • Identify opportunities to expand and upsell services to existing clients, aligned with their needs and industry trends.
  • Conduct regular business reviews to assess satisfaction, measure performance, and identify areas for improvement.
  • Act as a point of escalation for client issues, coordinating with internal teams to ensure timely resolution.

Requirements:

  • Proven experience in customer success management or account management roles, preferably in a B2B environment.
  • Strong interpersonal and communication skills, with the ability to build rapport and influence at all levels of an organization.
  • Strategic mindset with the ability to understand clients' business objectives and align them with background verification solutions.
  • Excellent problem-solving and conflict resolution abilities.


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