Senior Customer Success Manager

1 month ago


Chennai, Tamil Nadu, India Zeta Services Inc. Full time

About Zeta Services Inc.

Zeta Services Inc. is a leading provider of innovative banking solutions. Our flagship processing platform, Zeta Tachyon, is a modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack.

We have issued over 20M+ cards globally and are actively working with the largest Banks and Fintechs in multiple global markets to transform customer experience for multi-million card portfolios.

Responsibilities

  • Be the face of Zeta and the owner for a frequent cadence of working with customers to proactively resolve open queries on Tachyon
  • Be the primary point of contact for all critical product support and operational issues.
  • Understand the requirements and translate them into relevant documents aligning bank/fintech teams
  • Own onboarding and enablement of Financial Institutions and partners.
  • Work with partners and customers for up-sell and cross-sell of product capabilities.
  • Define and co-own tachyon product NPS and adoption metrics and KPIs
  • Should be able to negotiate/understand with the clients/banks on specific needs they might have with a business reasoning
  • Drive meetings/discussions with CXO's/Senior stakeholders of the bank/zeta
  • Always drive the end to end context of a need/requirement of the customer across product, operations team, end users etc
  • You will be reporting directly to the Manager/S.Manager of Customer Success

Skills

  • Individual contributor with high empathy and passion for customer success, identifying and delivering value to customers.
  • Ability to understand technical concepts on SaaS offering via cloud (AWS), API's, pub-sub architecture etc
  • An entrepreneurial and first principles thinker
  • Excellent written and verbal communication skills

Experience and Qualifications

  • 6-8 years of experience in customer success for a global enterprise SaaS company
  • Experience in working with remote teams
  • A 4 year degree in engineering or equivalent
  • Prior experience in payments, retail lending, EMI & UPI domain is preferred
  • Business/compliance around cards/payments is preferred
  • Good to have handled e2e implementations of loans, EMI products or UPI for banks/fintechs in the past
  • The candidate should be based out of Chennai or willing to relocate to Chennai


  • Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Customer Success ExecutiveAt Verifitech Services - India, we're seeking a highly skilled Customer Success Executive to join our team. This role is pivotal in ensuring our customers achieve their desired outcomes by providing exceptional support and guidance throughout their journey with us.Key Responsibilities:Customer Engagement: Build and maintain strong...


  • Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Verifitech Services - India. As a key member of our team, you will be responsible for ensuring the success and satisfaction of our key customers.This is a mid-level position requiring 4 to 6 years of experience in customer success...


  • Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Customer Success Team LeaderA critical role in driving customer success initiatives, building strong customer relationships, and ensuring the success and growth of the customer success team within the organization.Key Responsibilities:Team Management: Manage a team of Customer Success Managers (CSMs), including hiring, training, and performance...


  • Chennai, Tamil Nadu, India Twixor Full time

    Role: Customer Success ManagerJob Description:Twixor is seeking a seasoned Customer Success Manager to drive growth and successful customer outcomes on our next-generation platforms (Twixor AIM & Twixor Compute). The ideal candidate will have a proven track record in B2B enterprise customer success, with experience in process automation, channel-centric...


  • Chennai, Tamil Nadu, India Twixor Full time

    Customer Success Role OverviewTwixor is seeking a Customer Success Manager to help grow our existing client base and deliver successful client outcomes on our next generation platforms. This is a customer success and growth role, focused on the global market, and a key contributor to the strategy and growth of the company.Key Responsibilities:Establish a...


  • Chennai, Tamil Nadu, India AppX (YC S21) Full time

    Customer Success ManagerAppX (YC S21) is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring customer satisfaction, analyzing customer data, retaining customers, building relationships, and providing exceptional customer service on a day-to-day basis.Key...


  • Chennai, Tamil Nadu, India Cynosure Corporate Solutions Full time

    Customer Success ManagerAt Cynosure Corporate Solutions, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for building and nurturing long-term relationships with our customers.Key Responsibilities:24 years of experience in customer success or a similar role, with a proven...


  • Chennai, Tamil Nadu, India Verifitech Services - India Full time

    **Verifitech Services - India: A Pioneer in Background Verification Services**At Verifitech Services - India, we pride ourselves on delivering unparalleled background screening solutions to our clients. As a trusted partner, we strive to provide top-notch services that meet the evolving needs of our customers.**Job Overview**We are seeking an exceptional...


  • Chennai, Tamil Nadu, India Verifitech Services - India Full time

    At Verifitech Services - India, we're seeking an exceptional Customer Success Manager to join our team. In this role, you'll be responsible for building and maintaining strong relationships with clients, acting as their primary point of contact and advocate within the company.Key Responsibilities:Develop and execute strategies to enhance client engagement...


  • Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Client Relationship Management RoleAt Verifitech Services – India, we are seeking a skilled Customer Success Manager to join our team. As a key member of our client-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving growth through exceptional service and...


  • Chennai, Tamil Nadu, India AppX (YC S21) Full time

    Customer Success Manager Role at AppXAppX, a leading E-Learning platform, seeks a skilled Customer Success Manager to ensure customer satisfaction and drive business growth. The ideal candidate will have experience in managing customer relationships, analyzing data, and providing exceptional customer service.Key Responsibilities:Establish clear customer...


  • Chennai, Tamil Nadu, India Verifitech Services - India Full time

    **About the Role**We are seeking a highly skilled Customer Success Director to join our team at Verifitech Services - India. As a key member of our organization, you will be responsible for driving the customer success strategy, managing the customer success team, and building strong customer relationships.Key Responsibilities:Strategic Planning: Develop and...


  • Chennai, Tamil Nadu, India Verifitech Services - India Full time

    {\"title\":\"Customer Success Team Lead\",\"content\":[\"A Customer Success Team Lead plays a pivotal role in driving customer success initiatives, building strong customer relationships, and ensuring the success and growth of the customer success team within an organization.\",\"The team lead is responsible for managing a team of customer success managers,...


  • Chennai, Tamil Nadu, India Verifitech Services - India Full time

    Job OverviewWe are seeking a skilled Sr. Client Success Executive to join our team at Verifitech Services - India. This role requires a mid-level candidate with 4 to 6 years of experience in client management, looking to leverage their expertise to drive business growth.About the RoleAs a key member of our client success team, you will be responsible for...


  • Chennai, Tamil Nadu, India Verifitech Services - India Full time

    A Customer Success Executive is a strategic leader responsible for overseeing the customer success function at Verifitech Services - India. They provide guidance, drive initiatives, and ensure the long-term satisfaction of customers.Key responsibilities include:Developing and executing the customer success strategy aligned with the company's...


  • Chennai, Tamil Nadu, India Cynosure Corporate Solutions Full time

    Customer Success ManagerCynosure Corporate Solutions seeks a seasoned Customer Success Manager to join their team. As a key player in the company's growth strategy, this individual will be responsible for building and nurturing long-term relationships with customers.24 years of experience in customer success or a similar role, with a strong background in the...


  • Chennai, Tamil Nadu, India Verifitech Services - India Full time

    At Verifitech Services - India, we are seeking a highly skilled and experienced Senior Client Success Manager to join our team. This leadership role will be responsible for managing and nurturing our client relationships to ensure their overall satisfaction and success.Key Responsibilities:Build and maintain strong relationships with key clients,...


  • Chennai, Tamil Nadu, India Cynosure Corporate Solutions Full time

    Customer Success Manager RoleKey Responsibilities:Develop and execute customer success strategies to drive growth and retention.Build and maintain strong relationships with customers to ensure their needs are met.Collaborate with cross-functional teams to deliver exceptional customer experiences.Identify and resolve potential issues to prevent customer...


  • Chennai, Tamil Nadu, India Cynosure Corporate Solutions Full time

    Cynosure Corporate Solutions: As a Customer Success Manager, you will be responsible for ensuring the satisfaction of our clients across the US and UK markets. To achieve this, you will need to have at least 24 years of experience in customer success or a similar role, preferably in the B2B SaaS domain. Your ability to build and nurture long-term...


  • Chennai, Tamil Nadu, India Cynosure Corporate Solutions Full time

    Customer Success Role OverviewCynosure Corporate Solutions is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for building and maintaining long-term relationships with our clients.Key Responsibilities:Develop and execute customer success plans to ensure client...