Customer Success Associate

3 weeks ago


Chennai, Tamil Nadu, India sarvajith infotech Full time

Job Title: Customer Relationship Officer

Job Summary: We are seeking a highly skilled Customer Relationship Officer to join our team at Sarvajith Infotech. As a key member of our customer success team, you will be responsible for building and maintaining profitable relationships with our key customers.

Responsibilities:

  • Develop and execute plans to complete field marketing activities after conducting preliminary research.
  • Establish and maintain a robust knowledge of our products and services.
  • Build and maintain profitable relationships with key customers.
  • Monitor industry trends and competitor activities to stay ahead in the market.
  • Manage social media activity surrounding field marketing campaigns to increase brand awareness.
  • Diarise and share lead input with CREs to drive sales growth.
  • Attend requirement meetings to understand customer needs and preferences.
  • Respond promptly to customer queries and resolve issues efficiently.
  • Account and material statement match to ensure accuracy and transparency.
  • Report daily/weekly on the status of field marketing activities to stakeholders.

Qualifications:

  • Experience: Minimum of 6 months in a related field.
  • Qualifications: Any graduate, with a preference for Marketing or Civil Engineering graduates.

Languages: English & Tamil (Mandatory), with a preference for knowledge of Hindi.

Location: Candidates from Tamil Nadu are preferred.



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