Customer Success Specialist

3 weeks ago


Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full time

About Saaki Argus & Averil Consulting: A Leading Product Development Company

Role: Customer Success Specialist

Job Description:

Key Responsibilities:

  1. Onboarding and Implementation: Ensure seamless onboarding of new customers and guide them through the implementation process.
  2. Client Relationships: Establish strong relationships with clients to understand their goals and challenges.
  3. Ongoing Support: Provide ongoing support and assistance to customers addressing any inquiries or issues they may have.
  4. Regular Check-ins: Conduct regular check-ins with customers to assess satisfaction and gather feedback.
  5. Internal Collaboration: Collaborate with internal teams to advocate for customer needs and drive product improvements.
  6. Upselling and Cross-selling: Identify opportunities for upselling or cross-selling additional products or services to existing customers.
  7. Product Knowledge: Develop and maintain a deep understanding of our products or services to effectively troubleshoot and provide solutions.
  8. Training and Development: Create and deliver training sessions or materials to educate customers on best practices and maximize their use of our offerings.

Requirements:

SQL, Ticketing, HRMS

Remote Work: No



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