LOA Case Manager

4 weeks ago

Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad - A85 Full time
Job Title: LOA Case Manager

This is a unique opportunity to join the Disability Leave Services team at Amazon as a LOA Case Manager. As a key member of our team, you will play a critical role in delivering exceptional case management services to Amazon employees, applicants, job seekers, and candidates globally.

About the Role:

The LOA Case Manager will be responsible for providing holistic case management services to employees on leave of absence or disability events. This includes reviewing medical documentation, adjudicating leaves in compliance with leave plans, federal and state laws, and benefit plans. You will also be responsible for leveraging duration guidelines, best practice tools, and Amazon resources to support oversight of leave events.

Key Responsibilities:
  • Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
  • Serve as a point of contact for assigned employees to provide case management services, including reviewing medical documentation and adjudicating leaves
  • Leverage duration guidelines, best practice tools, and Amazon resources to support oversight of leave events
  • Critically assess and adjust the case management plan to an employee's changing needs
  • Address and respond to sensitive situations
  • Troubleshoot issues and seek to remove barriers before, during, or after a leave event
  • Respond to employee-impacting issues that may arise during the leave event and ensure the right communication occurs
  • Identify and solve problems that may arise, sometimes with limited information
  • Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
  • Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
  • Communicate regular updates to employees and stakeholders both verbally and in writing
  • Ensure compliance with standard work, federal/state regulations, and company policy
  • Maintain system records to ensure accurate and timely information/documentation
  • Consult, coordinate, and partner with our third-party administrator, HR, Safety, Legal, Payroll, Benefits, team members, and other departments/systems as appropriate
Requirements:
  • Bachelor's degree in business, HR, or a related field, or High school or equivalent
  • 2+ Years of experience in customer service or Human Resource management or Case management or Leave & Disability management role
  • Intermediate proficiency in MS Word, Excel, and Outlook
Preferred Qualifications:
  • Basic US legislation Leave of Absence, Disability, and/or Accommodations knowledge, specifically ADA/ADAAA and FMLA
  • Ability to apply critical thinking and identify issues for problem solving
  • Ability to build strong relationships and influence others while working in a cross-functional environment
  • Strong time management and ownership of deliverables
  • Strong and demonstrated communication skills - verbal as well as written
  • Prior Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan
  • Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters
  • Experience working multiple projects or cases independently in an environment with changing priorities
  • Experience working with confidential information

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

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