Amazon Disability Leave Services Case Manager
1 month ago
Job Summary
We are seeking a highly skilled Case Manager to join our Disability Leave Services team at Amazon Dev Center India - Hyderabad - A85. As a Case Manager, you will be responsible for providing holistic case management services to Amazon employees, including reviewing medical documentation, applying benefits, and responding to changing circumstances.
Key Responsibilities
- Initiate and respond to inquiries about accommodation events, benefits, and options available to employees
- Serve as a point of contact for assigned employees to provide case management services, including reviewing medical documentation in compliance with federal and state laws and policy
- Leverage duration guidelines, best practice tools, and Amazon resources to support oversight of accommodations
- Critically assess and adjust the case management plan to an employee's changing needs
- Address and respond to sensitive situations
- Troubleshoot issues and seek to remove barriers before, during, or after a leave event
- Respond to employee-impacting issues that may arise during the leave event and ensure the right communication occurs
- Identify and solve problems that may arise, sometimes with limited information
- Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
- Communicate regular updates to employees and stakeholders both verbally and in writing
- Ensure compliance with standard work, federal/state regulations, and company policy
- Maintain system records to ensure accurate and timely information/documentation
- Consult, coordinate, and partner with our third-party administrator, HR, Safety, Legal, Payroll, Benefits, team members, and other departments/systems as appropriate
Requirements
- Bachelor's degree or equivalent
- 2+ years of customer service experience
- Basic US legislation Leave of Absence, Disability, and/or Accommodations knowledge, specifically ADA/ADAAA and FMLA
- Ability to apply critical thinking and identify issues for problem solving
- Ability to build strong relationships and influence others while working in a cross-functional environment
- Strong time management and ownership of deliverables
- Strong and demonstrated communication skills - verbal as well as written
- Prior Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan
- Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters
- Experience working multiple projects or cases independently in an environment with changing priorities
- Experience working with confidential information
Amazon is an Equal Opportunity-Affirmative Action Employer
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