LOA Case Manager

21 hours ago

Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad - A85 Full time
Job Title: LOA Case Manager

This is a unique opportunity to join the Disability Leave Services team at Amazon Dev Center India - Hyderabad - A85 as a LOA Case Manager. As a key member of our team, you will play a crucial role in providing exceptional support to employees and managers regarding leave of absence and disability events.

Key Responsibilities:
  • Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees.
  • Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws, and benefit plans as defined by Amazon.
  • Leverage duration guidelines, best practice tools, and Amazon resources to support oversight of a leave event as appropriate.
  • Critically assess and adjust the case management plan to an employee's changing needs.
  • Address and respond to sensitive situations.
  • Troubleshoot issues and seek to remove barriers before, during, or after a leave event.
  • Respond to employee-impacting issues that may arise during the leave event and ensure the right communication occurs.
  • Identify and solve problems that may arise, sometimes with limited information.
  • Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace.
  • Educate managers and business partners on employee concerns and needs prior to being off or returning back to work.
  • Communicate regular updates to employees and stakeholders both verbally and in writing.
  • Ensure compliance with standard work, federal/state regulations, and company policy.
  • Maintain system records to ensure accurate and timely information/documentation.
  • Consult, coordinate, and partner with our third-party administrator, HR, Safety, Legal, Payroll, Benefits, team members, and other departments/systems as appropriate.
Requirements:
  • Bachelor's degree in business, HR, or a related field, or High school or equivalent.
  • 2+ Years of experience in customer service or Human Resource management or Case management or Leave & Disability management role.
  • Intermediate proficiency in MS Word, Excel, and Outlook.
Preferred Qualifications:
  • Basic US legislation Leave of Absence, Disability, and/or Accommodations knowledge, specifically ADA/ADAAA and FMLA.
  • Ability to apply critical thinking and identify issues for problem solving.
  • Ability to build strong relationships and influence others while working in a cross-functional environment.
  • Strong time management and ownership of deliverables. Strong and demonstrated communication skills - verbal as well as written.
  • Prior Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.
  • Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters.
  • Experience working multiple projects or cases independently in an environment with changing priorities.
  • Experience working with confidential information.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

  • LOA Case Manager

    6 days ago

    Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

    Job Title: LOA Case ManagerWe are seeking a highly skilled LOA Case Manager to join our Disability Leave Services team at Amazon Dev Center India - Hyderabad. As a key member of our team, you will play a critical role in providing exceptional support to Amazon employees and applicants worldwide.Job Summary:The LOA Case Manager will be responsible for...

  • LOA Case Manager

    6 days ago

    Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad - A85 Full time

    Job Title: LOA Case ManagerThis is a unique opportunity to join the Disability Leave Services team at Amazon as a LOA Case Manager. As a key member of our team, you will play a critical role in delivering exceptional case management services to Amazon employees, applicants, job seekers, and candidates globally.About the Role:The LOA Case Manager will be...

  • Radiology Case Manager

    4 days ago

    Hyderabad, Telangana, India VTekis Consulting llp Full time

    We are seeking a skilled Radiology Case Manager to join our team at VTEKIS Consulting LLP. As a Case Manager, you will be responsible for managing the case management cycle end to end, including receiving cases, classifying them, assigning resources, and ensuring case completion within agreed cycle times.Key Responsibilities Handle case assignments and draft...

  • Radiology Case Manager

    22 hours ago

    Hyderabad, Telangana, India VTekis Consulting llp Full time

    We are seeking a skilled Radiology Case Manager to join our team at VTEKIS Consulting LLP. As a Case Manager, you will be responsible for managing the case management cycle end to end, including receiving cases, classifying them, assigning them based on skill sets, and ensuring case completion within agreed cycle times.Key Responsibilities Handle case...

  • Radiology Case Manager

    6 days ago

    Hyderabad, Telangana, India VTekis Consulting llp Full time

    Job SummaryWe are seeking a skilled Radiology Case Manager to join our team at VTEKIS Consulting LLP. As a key member of our operations team, you will be responsible for managing the case management cycle end to end, ensuring seamless coordination and timely completion of cases.Key ResponsibilitiesHandle case assignments, draft service plans, and review case...

  • Amazon Case Manager

    5 hours ago

    Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

    Job SummaryWe are seeking a highly skilled and dedicated Case Manager to join our Disability Leave Services (DLS) team at Amazon Dev Center India - Hyderabad. As a Case Manager, you will play a critical role in providing exceptional customer service to Amazon employees, applicants, job seekers, and candidates globally.The DLS Case Manager provides case...

  • ACM Consultant

    21 hours ago

    Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad - A85 Full time

    Job SummaryThis is a contractual role for 12 months and requires working in night shifts. At Amazon, we believe every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help the Disability Leave Services (DLS) team build a...

  • Global Case Safety Report Processing Manager

    21 hours ago

    Hyderabad, Telangana, India Bristol Myers Squibb Full time

    Job SummaryThis role supports the Worldwide Patient Safety vision through understanding the impact and implication of daily work deliverables, policies, and procedures on all stakeholders of single case safety reporting. The commitment drives dedication to quality and adherence to global single case regulatory reporting requirements.Key...

  • Senior Sales Compensation Analyst

    6 days ago

    Hyderabad, Telangana, India Highspot Full time

    Job SummaryWe are seeking a highly skilled Sales Compensation Analyst to join our team at Highspot. As a key member of our Sales Operations team, you will play a critical role in supporting the administration of our incentive compensation programs for our Sales teams worldwide.Key ResponsibilitiesEnsure timely and accurate calculation of commission payments...

  • International Recruitment Strategist

    6 days ago

    Hyderabad, Telangana, India ApplyBoard Full time

    The Opportunity You will be responsible for driving the overall destination enrollments for USA and application funnel management set by the management. They will work closely with regional teams to plan, execute and track the GTM strategy. Key Responsibilities Drive destination enrollments by enabling sales team and recruitment partners on USA...

  • Data Manager

    6 days ago

    Hyderabad, Telangana, India Epergne Solutions Full time

    Job Title: Data ManagerWe are seeking a highly skilled Data Manager to join our team at Epergne Solutions. As a Data Manager, you will play a critical role in providing data support to our Wells and Subsurface (WSS) team, focusing on subsurface and wells data.Key Responsibilities:Own the process of validating curated subsurface data with SMEs in subsurface...

  • Program Manager, Tools and Systems Administrators

    3 days ago

    Hyderabad, Telangana, India ADCI HYD 16 SEZ Full time

    pbAbout the Role/b/ppWe are seeking an exceptional Program Manager to join our team at ADCI HYD 16 SEZ. As a Program Manager, you will be responsible for configuring end-to-end routing for the Paragon Case Management System and managing various tools launches./ppbKey Responsibilities/b/pulliConfigure end-to-end routing for the Paragon Case Management...

  • Program Manager, Tools and Systems Administrators

    20 hours ago

    Hyderabad, Telangana, India ADCI HYD 16 SEZ Full time

    About the RoleWe are seeking an exceptional Program Manager to join our team at ADCI HYD 16 SEZ. As a Program Manager, you will be responsible for configuring end-to-end routing for the Paragon Case Management System, managing various tools launches, and providing expert advice for routing-related business needs.Key Responsibilities- Configure end-to-end...

  • Hardware Asset Management Specialist

    6 days ago

    Hyderabad, Telangana, India AVASO Technology Solutions Full time

    About AVASO Technology SolutionsWe are a global IT solution provider with a proven track record of success in delivering best-of-breed technology solutions to enterprises of all sizes. Our team is passionate about providing exceptional IT services to our clients across multiple industries.Job SummaryWe are seeking a highly skilled Hardware Asset Management...

  • Deputy Manager

    6 days ago

    Hyderabad, Telangana, India PepsiCo Full time

    Job SummaryThe Deputy Manager will be responsible for ensuring the quality and accuracy of Power BI reports through thorough testing. This role requires a strong understanding of software QA methodologies, tools, and processes. The ideal candidate will have experience in test automation, preferably in the food and beverages or similar domain, and proficiency...

  • Senior Quality Assurance Manager

    5 days ago

    Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full time

    Job Title: Senior Quality Assurance ManagerWe are seeking a highly experienced Senior Quality Assurance Manager to lead our QA team and ensure the quality of our software applications, with a specific focus on Oracle Fusion ERP, Salesforce, and Mobile app development.Key Responsibilities:Manage and lead a team of QA engineers, providing guidance, mentoring,...

  • Senior Transformation Manager

    2 days ago

    Hyderabad, Telangana, India Credence HR Services Full time

    Job Summary:We are seeking a highly skilled Senior Transformation Manager - F&A to lead our Financial Services team in driving process excellence initiatives across the F&A processes.Key Responsibilities:Drive Transformations/ Process Excellence initiatives across the F&A processes.Lead the automation program to meet requirements, manage UAT, and oversee...

  • Program Manager, Tools and Systems Administrators

    6 days ago

    Hyderabad, Telangana, India ADCI HYD 16 SEZ Full time

    About the RoleWe are seeking an exceptional Program Manager to join our team at ADCI HYD 16 SEZ. As a key member of our organization, you will be responsible for configuring end-to-end routing for our Paragon Case Management System, managing various tools launches, and providing expert advice on routing-related business needs.Key ResponsibilitiesConfigure...

  • Business Development Manager

    6 days ago

    Hyderabad, Telangana, India Easy Home Finance Limited Full time

    Job Title: Branch ManagerEasy Home Finance Limited is seeking a highly motivated and experienced Branch Manager to lead our sales team in assigned areas. The successful candidate will be responsible for developing and generating business for Prime Home loans, training and guiding the team on selling techniques and business processes, and monitoring and...

  • Knowledge Management Associate

    6 days ago

    Hyderabad, Telangana, India GMR Group Full time

    Job PurposeTo foster a culture of seamless knowledge sharing, collaboration, and idea generation across business functions, ensuring effective deployment and execution of the 5-pillar KM strategy and Idea Management System to support strategic initiatives at GMR Group, meeting business goals, and measuring the effectiveness of KM interventions regularly.Key...