LOA Case Manager
4 weeks ago
We are seeking a highly skilled LOA Case Manager to join our Disability Leave Services team at Amazon Dev Center India - Hyderabad. As a key member of our team, you will play a critical role in providing exceptional support to Amazon employees and applicants worldwide.
Job Summary:The LOA Case Manager will be responsible for providing holistic case management services to employees on leave of absence or disability. This includes reviewing medical documentation, adjudicating leaves in compliance with Amazon's leave plans, federal and state laws, and benefit plans. The successful candidate will have excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
Key Responsibilities:- Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
- Serve as a point of contact for assigned employees to provide case management services, including reviewing medical documentation and adjudicating leaves
- Leverage duration guidelines, best practice tools, and Amazon resources to support oversight of a leave event
- Critically assess and adjust the case management plan to an employee's changing needs
- Address and respond to sensitive situations, troubleshoot issues, and seek to remove barriers before, during, or after a leave event
- Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
- Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
- Communicate regular updates to employees and stakeholders both verbally and in writing
- Ensure compliance with standard work, federal/state regulations, and company policy
- Maintain system records to ensure accurate and timely information/documentation
- Consult, coordinate, and partner with our third-party administrator, HR, Safety, Legal, Payroll, Benefits, team members, and other departments/systems as appropriate
- 3+ years of human resources experience
- Experience with HR processes and systems
- Bachelor's degree is minimum
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
- Experience with process improvement and stakeholder management
What We Offer:
At Amazon Dev Center India - Hyderabad, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees.
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