Amazon Case Manager
3 weeks ago
Job Summary
We are seeking a highly skilled and dedicated Case Manager to join our Disability Leave Services (DLS) team at Amazon Dev Center India - Hyderabad. As a Case Manager, you will play a critical role in providing exceptional customer service to Amazon employees, applicants, job seekers, and candidates globally.
The DLS Case Manager provides case management for all types of leave of absence and disability life events. This is an individual contribution (IC) role with no direct reports.
Key Responsibilities
- Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees.
- Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws, and benefit plans as defined by Amazon.
- Leverage duration guidelines, best practice tools, and Amazon resources to support oversight of a leave event as appropriate.
- Critically assess and adjust the case management plan to an employee's changing needs.
- Address and respond to sensitive situations.
- Troubleshoot issues and seek to remove barriers before, during, or after a leave event.
- Respond to employee-impacting issues that may arise during the leave event and ensure the right communication occurs.
- Identify and solve problems that may arise, sometimes with limited information.
- Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace.
- Communicate regular updates to employees and stakeholders both verbally and in writing.
- Ensure compliance with standard work, federal/state regulations, and company policy.
- Maintain system records to ensure accurate and timely information/documentation.
- Consult, coordinate, and partner with our third-party administrator, HR, Safety, Legal, Payroll, Benefits, team members, and other departments/systems as appropriate.
Requirements
- 3+ years of human resources experience.
- Experience with HR processes and systems.
- Bachelor's degree is minimum.
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards.
- Experience with process improvement and stakeholder management.
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