Accommodation Case Manager

2 weeks ago


Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad - A85 Full time

Job Summary

We are seeking a highly skilled Accommodation Case Manager to join our Disability & Leave Services Team at Amazon Dev Center India - Hyderabad - A85. As a key member of our team, you will provide case management services for employees with accommodation requests related to life events.

Key Responsibilities

  • Initiate and respond to inquiries about accommodation events, benefits, and options available to employees
  • Provide holistic case management services, including reviewing medical documentation and ensuring compliance with federal and state laws and policy
  • Leverage duration guidelines, best practices, and Amazon resources to support oversight of accommodations as appropriate
  • Critically assess and adjust the case management plan to an employee's changing needs
  • Address and respond to sensitive situations, troubleshoot issues, and seek to remove barriers before, during, or after a leave event
  • Communicate regular updates to employees and stakeholders both verbally and in writing, ensuring compliance with standard work, federal/state regulations, and company policy

Requirements

  • Bachelor's degree or equivalent
  • 2+ years of customer service experience
  • Basic US legislation Leave of Absence, Disability, and/or Accommodations knowledge, specifically ADA/ADAAA and FMLA
  • Ability to apply critical thinking and identify issues for problem solving
  • Ability to build strong relationships and influence others while working in a cross-functional environment
  • Strong time management and ownership of deliverables, strong communication skills - verbal and written
  • Prior Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan
  • Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters

What We Offer

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.



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