LOA Case Manager
2 weeks ago
Key Responsibilities:
We are seeking a skilled Leave of Absence Specialist to join our Disability Leave Services team. If you'd like to help us build a best-in-class professional services program, this role is for you.
The DLS Leave of Absence Specialist provides case management for all types of leave of absence and disability life events. This role requires a highly skilled individual who can answer questions, understand employee situations, apply benefits, and respond to changing circumstances.
Essential Responsibilities:
- Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees.
- Provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws, and benefit plans.
- Leverage duration guidelines, best practice tools, and Amazon resources to support oversight of a leave event.
- Critically assess and adjust the case management plan to an employee's changing needs.
- Address and respond to sensitive situations.
- Troubleshoot issues and seek to remove barriers before, during, or after a leave event.
- Respond to employee-impacting issues that may arise during the leave event and ensure the right communication occurs.
- Identify and solve problems that may arise, sometimes with limited information.
- Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace.
- Educate managers and business partners on employee concerns and needs prior to being off or returning back to work.
- Communicate regular updates to employees and stakeholders both verbally and in writing.
- Ensure compliance with standard work, federal/state regulations, and company policy.
- Maintain system records to ensure accurate and timely information/documentation.
- Consult, coordinate, and partner with our third-party administrator, HR, Safety, Legal, Payroll, Benefits, team members, and other departments/systems as appropriate.
- Other duties as assigned.
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