Amazon Appeal Administrator

4 weeks ago


Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time
At Amazon, we're committed to being Earth's Best Employer. We're seeking a highly skilled and driven individual to join our Amazonian eXperience and Technology Departures Team as an Appeal Sr. Administrator. This role is part of our HR organization, responsible for delivering best-in-class service to Amazon employees and alumni throughout their Appeals journey. As a member of our team, you'll handle confidential and sensitive information, demonstrating strong integrity and ethical behaviors. You'll utilize your analytical and critical-thinking skills to bring about continuous improvement, leveraging your exceptional customer service, communication, organizational skills, and attention to detail in a fast-paced HR environment. Key responsibilities include:

• Utilizing deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.

• Assessing documentation for accuracy and past precedent.

• Identifying process defects and recommending remediation.

We're open to hiring candidates to work out of one of the following locations:

Virtual Location - TS.

BASIC QUALIFICATIONS

- 1+ years of human resources experience
- 1+ years of Microsoft Office products and applications experience
- Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience
- 3+ years of contact center, customer service, human resources or equivalent experience
- Demonstrated proficiency handling customer contacts, queries, and resolutions.

PREFERRED QUALIFICATIONS

- 2+ years of human resources functions experience
- Knowledge of HRIS or Applicant Tracking Systems are preferred
- Experience with Payroll Systems, HRIS
- 4+ years of contact center, customer service, human resources or equivalent experience
- Experience using Knowledge database and researching skills.
- Proven ability to manage customer contacts in a fast-paced environment.
- Proven ability to adjust to constantly changing workloads.
- Proven ability to follow existing process with high attention to detail.
- Additional languages a plus.

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