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Amazon Dev Center India

1 month ago

Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

About Amazon Dev Center India - Hyderabad

We are seeking a highly skilled and motivated individual to join our Benefits Experience & Technology Service Excellence (BXT-SE) team as an Operations Specialist. As a key member of our India Hub Team, you will play a critical role in delivering benefits operations for Amazonians working in the APAC, MEA, and US regions.

Key Responsibilities:

  • Employee case management and support
  • Process reimbursement benefit adjudication
  • Process manual enrollment and withdrawal
  • Process vendor and payroll reporting
  • Perform audits and control checks
  • Demonstrate Bias for action by timely completing assigned benefits processes with 100% accuracy
  • Demonstrate Customer obsession by addressing employee queries received via email or tickets with SLA and provide accurate resolution to employee issues
  • Demonstrate Ownership by highlighting any potential risk issues and challenges that may cause impact to our employees
  • Demonstrate Ownership by reviewing process documentation and making updates on a regular basis
  • Provide required support to SME/Team Manager for Dive deep into data and benefits stats reporting
  • Liaise with internal and external stakeholders for resolving employee queries and complete administrative processes

About the Team

BXT-SE provides day-to-day enrollment services support, tier 2 service support for non-US countries, adjudications for exceptions and reimbursements. We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND

BASIC QUALIFICATIONS

  • 6+ months of human resources experience
  • 6+ months of Microsoft Office products and applications experience
  • Experience in confidential environments
  • Bachelor's degree is minimum

PREFERRED QUALIFICATIONS

  • 1+ years of human resources experience
  • 1+ years of customer service experience
  • 1+ years of Microsoft Office products and applications experience