Customer Support Specialist

2 days ago


Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

About the Role:

We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team at Amazon Dev Center India. As a key member of our team, you will be responsible for providing timely and accurate operational support to sellers on the Amazon platform.

Job Description:

The successful candidate will have an immediate impact on the customer experience, making a strong record of customer focus a high standard for the role. Key responsibilities include addressing chronic system issues, providing process improvements, developing internal documentation, and contributing to a team environment, all while adhering to service level agreements for phone and/or email cases.

Requirements:

  • Bachelor's degree in any field
  • Minimum B2.2 level German Language Certification is Mandatory, C1 preferred
  • Business proficient fluency in both written and verbal English and German languages
  • Strong investigation skills to find root cause of metric issues and the ability to provide viable solutions for Sellers
  • Awareness of how your direct actions impact the buyer experience and Amazon's potential for bad debt
  • Flexibility to work various shifts, including working one weekend day or alternative start-end times
  • Experience with Microsoft Office, including Outlook, Word, and Excel
  • Demonstrated ability to deal with ambiguity
  • Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers

Salary: ₹8-12 lakhs per annum (dependent on location and experience)

Location: Hyderabad, TS, IND



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