Customer Support Specialist

2 weeks ago


Hyderabad, Telangana, India Productsup Full time

We're looking for a talented professional to join our Solutions team as a Customer Support Specialist. In this role, you'll be responsible for providing exceptional customer service and support to our clients.

As a Customer Support Specialist, you'll be the first point of contact for our clients, and you'll be responsible for resolving their queries and issues in a timely and efficient manner.

You'll work closely with our Engineering team to resolve complex technical issues and provide expert-level support to our clients.

In this role, you'll have the opportunity to work with our clients to understand their needs and provide solutions that meet their requirements.

You'll be an integral part of our Solutions team, working closely with our other team members to provide seamless support to our clients.

Responsibilities
  • Provide exceptional customer service and support to our clients
  • Resolve client queries and issues in a timely and efficient manner
  • Work closely with our Engineering team to resolve complex technical issues
  • Develop and maintain knowledge of our product and services
  • Provide expert-level support to our clients
  • Collaborate with our Solutions team to provide seamless support to our clients

Requirements

  • 1-3 years of experience in customer support or a related field
  • Fluent in English language (written & spoken)
  • Solid understanding of the performance marketing & e-commerce industry
  • Strong technical affinity and a desire to solve complex technical issues
  • Well-developed time-management skills, a strong sense of urgency, and the ability to prioritize important tasks and projects
  • A strong client-oriented thinking pattern
  • Advanced analytical skills
  • Knowledge of Zendesk, Confluence, and Jira is preferred


  • Hyderabad, Telangana, India GHX Full time

    Job Summary :A Customer Support Specialist at GHX works within the Customer Support Center to meet the needs of our important customers. The specialist will develop a strong working knowledge of our leading edge GHX Internet B2B exchange system and growth products, the Customer Support knowledge base, and Customer Support administrative tools. With this...


  • Hyderabad, Telangana, India UWorld Full time

    Job Title: Customer Support SpecialistUWorld is a leading provider of online test prep solutions for college entrance, undergraduate, graduate, and professional licensing exams in the United States. With over a million students trusting us since 2003, we are seeking a Technical Support - Customer Care Specialist to serve as a primary point of contact for our...


  • Hyderabad, Telangana, India UWorld Full time

    UWorld is a leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003, over a million students have trusted us to help them prepare for high-stakes examinations.We are seeking a skilled Technical Support Specialist to serve as a primary point of contact for our...


  • Hyderabad, Telangana, India UWorld Full time

    At UWorld, we are seeking a skilled Technical Support - Customer Care Specialist to join our team. As a primary point of contact for our end-users, you will be responsible for resolving technical, billing/account, and product usability concerns via email and phone. Our ideal candidate is a team player with excellent communication skills, a continuous...


  • Hyderabad, Telangana, India GHX Full time

    Job SummaryA Customer Support Specialist at GHX will work within the Customer Support Center to meet the needs of our important customers. The ideal candidate will develop a strong working knowledge of our leading edge GHX Internet B2B exchange system and growth products, the Customer Support knowledge base, and Customer Support administrative tools. With...


  • Hyderabad, Telangana, India IT Brisk Full time

    At IT Brisk, we're seeking a skilled Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities: Manage incoming calls and respond to customer...


  • Hyderabad, Telangana, India Diyos Infotech Pvt. Ltd. Full time

    Customer Support Role at Diyos Infotech Pvt. Ltd.We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Respond to customer inquiries and...


  • Hyderabad, Telangana, India People First Consultants Full time

    About the RoleWe are seeking a skilled Customer Support Specialist to join our team at People First Consultants. As a key member of our customer support team, you will play a vital role in providing exceptional support to our sellers.Key ResponsibilitiesEmpower sellers by providing timely and effective solutions to their queries.Work on the ticketing system...


  • Hyderabad, Telangana, India Diyos Infotech Pvt. Ltd. Full time

    About the RoleDiyos Infotech Pvt. Ltd. is a leading provider of web application development solutions. We are seeking a highly skilled Customer Support Specialist to join our team.Key ResponsibilitiesRespond to customer inquiries in a timely and accurate manner.Identify customer needs and provide solutions to resolve issues.Monitor social media platforms for...


  • Hyderabad, Telangana, India UWorld Full time

    At UWorld, we are seeking a highly skilled Technical Support - Customer Care Specialist to join our team. As a primary point of contact for our end-users, you will be responsible for communicating confidently and reacting quickly to technical, billing/account, and product usability concerns.Key Responsibilities:• Manage and resolve technical and product...


  • Hyderabad, Telangana, India ModMed Full time

    About ModMedAt ModMed, we're passionate about revolutionizing the healthcare industry with innovative technology. As a Customer Support Specialist, you'll play a vital role in delivering exceptional customer experiences and driving the success of our Klara product.Your RoleDesign and modify electronic forms for our customers, ensuring seamless integration...


  • Hyderabad, Telangana, India Productsup Full time

    About the RoleWe are seeking an experienced Customer Technical Support Specialist to join our team. The successful candidate will be responsible for providing top-notch support to our clients, ensuring their queries are resolved efficiently and effectively.This is a fantastic opportunity for a talented individual to take ownership of their work, collaborate...


  • Hyderabad, Telangana, India FLY Consulting Services Full time

    **About the Role**: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional customer experiences through voice and email interactions.**Key Responsibilities**:Respond to customer inquiries and resolve issues in a timely and...


  • Hyderabad, Telangana, India Gamut HR Solutions Full time

    Company OverviewGamut HR Solutions is a leading provider of human resources consulting services, specializing in connecting talented individuals with ideal job opportunities. Our goal is to empower candidates to reach their full potential and provide them with the best possible career prospects.Job OverviewWe are seeking a highly skilled CUSTOMER SUPPORT...


  • Hyderabad, Telangana, India Ivy comptech Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support Advisor to join our team at Ivy Comptech. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our customers across multiple contact channels.Key ResponsibilitiesProvide award-winning customer service and...


  • Hyderabad, Telangana, India Spark Infosys Full time

    We are seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic travel team. The ideal candidate will be passionate about travel and committed to providing exceptional service to our clients. You will be the first point of contact for customers, assisting them with inquiries, bookings, and problem resolution.Key...


  • Hyderabad, Telangana, India ModMed Full time

    About ModMedAt ModMed, we're passionate about creating innovative solutions that improve patient outcomes and medical practice success. Our cloud-based platform is designed to empower healthcare professionals with the tools they need to deliver exceptional care.Job SummaryWe're seeking a highly skilled Customer Support Specialist to join our team. As a key...


  • Hyderabad, Telangana, India Snaphunt Full time

    The OpportunityWe are seeking a highly skilled and dedicated Customer Support Specialist to join our team. This role offers a unique chance to develop your problem-solving skills and provide exceptional customer service.Key ResponsibilitiesRespond to customer inquiries in a timely and professional manner.Identify customer needs and provide personalized...


  • Hyderabad, Telangana, India Spark Infosys Full time

    We are seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic travel team at Spark Infosys. The ideal candidate will be passionate about travel and committed to providing exceptional service to our clients. You will be the first point of contact for customers, assisting them with inquiries, bookings, and problem resolution.Key...


  • Hyderabad, Telangana, India ModMed Full time

    About the Role:We are seeking a skilled Customer Support Specialist to join our team at ModMed. As a key member of our Customer Success Team, you will be responsible for providing exceptional customer experiences while investigating issues, providing solutions, and contributing to the success of our users.Your Key Responsibilities:Build and modify Klara...