Customer Support Specialist
4 weeks ago
About the Role:
We are seeking a skilled Customer Support Specialist to join our team at ModMed. As a key member of our Customer Success Team, you will be responsible for providing exceptional customer experiences while investigating issues, providing solutions, and contributing to the success of our users.
Your Key Responsibilities:
- Build and modify Klara electronic forms for our customers.
- Provide support to our customer base in response to Klara product requests and problems reported by our customers.
- Coordinate across departments to provide support through all stages of the customer's journey.
- Execute an exceptional customer support experience, including responding quickly to questions and following up on reported issues.
- Investigate bugs and file tickets with our Engineering team when appropriate.
- Collect customer feedback and advocate customer needs cross-functionally.
- Identify patterns in support interactions and take appropriate action to address these patterns.
- Help out with various Customer Success projects as needed.
Requirements:
- 3+ years of experience in a support role.
- Basic knowledge of web technologies, including knowledge working with mobility-focused applications.
- Empathy and patience are essential strengths.
- Aptitude for digesting and communicating technical concepts across audiences of varying technical ability.
- Excel at identifying problems, discovering root causes, and working quickly to find long-term solutions.
- Communicate with a professional, upbeat, and friendly tone.
- Prioritize well, especially while under pressure.
- Thrives collaborating in a team setting as well as working autonomously.
About ModMed:
ModMed is a high-growth, collaborative, and transparent company that values its employees. We offer a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) Plan with immediate vesting in the company matching contribution. We also provide generous Paid Time Off and Paid Parental Leave programs, company-paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs. Our company-sponsored Business Resource & Special Interest Groups provide engaged and supportive communities within ModMed. We offer professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning. Our global presence and in-person collaboration opportunities make us an attractive employer for those who value diversity and inclusion.
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