Customer Support Specialist

1 month ago


Hyderabad, Telangana, India FLY Consulting Services Full time

**About the Role**: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional customer experiences through voice and email interactions.

**Key Responsibilities**:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers
  • Upsell and cross-sell products to customers
  • Maintain accurate records of customer interactions
  • Collaborate with internal teams to resolve customer issues
  • Meet or exceed sales and customer satisfaction targets

**Requirements**:

  • Degree in any field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and familiarity with CRM software
  • Ability to work flexible hours, including evenings and weekends

**What We Offer**:

  • Competitive salary and incentives
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Comprehensive training program
  • Recognition and rewards for outstanding performance

**Location**: Pocharam, Ghatkesar, Hyderabad

**Shifts**: 5.5 days a week, with flexible hours

**Login Hours**: 9AM to 6PM



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