Customer Support Specialist
1 month ago
**About the Role**: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional customer experiences through voice and email interactions.
**Key Responsibilities**:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide product and service information to customers
- Upsell and cross-sell products to customers
- Maintain accurate records of customer interactions
- Collaborate with internal teams to resolve customer issues
- Meet or exceed sales and customer satisfaction targets
**Requirements**:
- Degree in any field
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer skills and familiarity with CRM software
- Ability to work flexible hours, including evenings and weekends
**What We Offer**:
- Competitive salary and incentives
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Comprehensive training program
- Recognition and rewards for outstanding performance
**Location**: Pocharam, Ghatkesar, Hyderabad
**Shifts**: 5.5 days a week, with flexible hours
**Login Hours**: 9AM to 6PM
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