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Customer Support Specialist for International Clients
2 months ago
FRUGE IT SERVICES is a leading consulting company with a global presence, serving clients worldwide with innovative IT solutions and expert consulting services. Headquartered in Hyderabad, our team thrives on delivering exceptional results.
Job SummaryWe are seeking an experienced CUSTOMER SUPPORT SPECIALIST FOR INTERNATIONAL CLIENTS to join our dynamic team at FRUGE IT SERVICES. As a key member of our support team, you will be responsible for providing top-notch customer service to our international clientele. This full-time position is based in Hyderabad, India.
Key Responsibilities:- Deliver exceptional customer service via phone, email, and chat channels
- Resolve customer complaints and issues efficiently and effectively
- Maintain accurate records of customer interactions and transactions
- Stay updated on product knowledge and company policies
- Foster strong relationships with internal teams to address customer needs and improve the overall customer experience
- A minimum of 1-3 years of experience in international customer support or a similar role
- Excellent verbal and written communication skills in English
- Strong problem-solving skills and ability to handle customer complaints
- Ability to work in a fast-paced environment with flexibility to adapt to changing priorities
- Proficiency in CRM software and good organizational skills
- An undergraduate degree or equivalent qualification
This role offers a unique opportunity to make a tangible impact on our customers' experiences. If you're passionate about delivering exceptional customer service and possess excellent communication skills, we encourage you to apply. Estimated annual salary: ₹5,50,000 - ₹8,00,000 (dependent on experience).
What We OfferAt FRUGE IT SERVICES, we believe in fostering a culture that encourages growth, learning, and collaboration. Our employees enjoy a comprehensive benefits package, including competitive compensation, opportunities for professional development, and a supportive work environment.
