Customer Support Representative
3 days ago
About Nexgenhiringexperts
">Nexgenhiringexperts is a leading provider of customer support services, delivering exceptional experiences to consumers worldwide. Our team is comprised of dedicated professionals who strive to provide top-notch support to our clients.
Compensation Package
">We offer a competitive compensation package that includes:
- Salary: Up to 4 LPA (Experienced Candidates), 2.5 to 3.5 LPA (Freshers)
Job Description
">As a Customer Support Representative, you will be responsible for providing exceptional customer service via telephone, instant messaging, and email. Your primary duties will include:
- Handling customer inquiries and resolving basic support issues.
- Escalating more complex problems to the appropriate product support specialists.
- Troubleshooting customer problems, identifying root causes, and utilizing tools and resources effectively to resolve issues.
- FOLLOWING UP ON ESCALATED ISSUES WITH COACHING AND MENTORING TO ENHANCE OVERALL KNOWLEDGE AND PROBLEM-SOLVING SKILLS.
- TRACKING AND DOCUMENTING INBOUND SUPPORT REQUESTS, ENSURING PROPER NOTATION OF CUSTOMER ISSUES.
- UPDATING CUSTOMER INFORMATION ACCURATELY AND MEETING QUALITY STANDARDS, ADHERENCE TO SCHEDULE, AND AVERAGE HANDLING TIME.
- PROVIDING GUIDANCE AND/OR MENTORING TO LESS EXPERIENCED CUSTOMER SERVICE ASSOCIATES AS NEEDED.
- PERFORMING OTHER RELATED DUTIES AS ASSIGNED.
Requirements
">To be successful in this role, you must have:
- Excellent command of English language proficiency.
- A minimum of 6 months of international voice experience.
- Highest qualification - 10+2.
Benefits
">We offer a range of benefits to support your well-being, including one-way cab facility available.
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