Customer Support Representative

3 days ago


Hyderabad, Telangana, India Nexgenhiringexperts Full time

About Nexgenhiringexperts

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Nexgenhiringexperts is a leading provider of customer support services, delivering exceptional experiences to consumers worldwide. Our team is comprised of dedicated professionals who strive to provide top-notch support to our clients.

Compensation Package

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We offer a competitive compensation package that includes:

  • Salary: Up to 4 LPA (Experienced Candidates), 2.5 to 3.5 LPA (Freshers)

Job Description

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As a Customer Support Representative, you will be responsible for providing exceptional customer service via telephone, instant messaging, and email. Your primary duties will include:

  1. Handling customer inquiries and resolving basic support issues.
  2. Escalating more complex problems to the appropriate product support specialists.
  3. Troubleshooting customer problems, identifying root causes, and utilizing tools and resources effectively to resolve issues.
  4. FOLLOWING UP ON ESCALATED ISSUES WITH COACHING AND MENTORING TO ENHANCE OVERALL KNOWLEDGE AND PROBLEM-SOLVING SKILLS.
  5. TRACKING AND DOCUMENTING INBOUND SUPPORT REQUESTS, ENSURING PROPER NOTATION OF CUSTOMER ISSUES.
  6. UPDATING CUSTOMER INFORMATION ACCURATELY AND MEETING QUALITY STANDARDS, ADHERENCE TO SCHEDULE, AND AVERAGE HANDLING TIME.
  7. PROVIDING GUIDANCE AND/OR MENTORING TO LESS EXPERIENCED CUSTOMER SERVICE ASSOCIATES AS NEEDED.
  8. PERFORMING OTHER RELATED DUTIES AS ASSIGNED.

Requirements

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To be successful in this role, you must have:

  • Excellent command of English language proficiency.
  • A minimum of 6 months of international voice experience.
  • Highest qualification - 10+2.

Benefits

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We offer a range of benefits to support your well-being, including one-way cab facility available.



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