Customer Service Representative
2 weeks ago
HCLTech is a leading technology company that offers exciting career opportunities in customer service roles. We are looking for talented individuals to join our team as Customer Service Representatives working on US shifts.
We offer a competitive salary of $15 per hour and a range of benefits, including opportunities for professional growth and development.
About the Job:
The primary role of the Customer Service Representative is to provide high-quality support to customers through various communication channels, including chat and email. The representative will be responsible for resolving technical issues related to ad serving, investigating and escalating complex problems, and ensuring compliance with customer satisfaction metrics.
Key Responsibilities:
- Provide excellent written and verbal communication skills to interact with customers.
- Use basic understanding of HTML, JavaScript, CSS, and digital ads behavior to resolve technical issues.
- Investigate, escalate, and follow up on issues appropriately to ensure customer satisfaction.
- Maintain a strong focus on CSAT and other metric goals, such as Total Resolution Time.
Required Skills and Qualifications:
- Any graduate degree.
- Excellent written and verbal communication skills.
- Basic understanding of HTML, JavaScript, CSS, and digital ads behavior.
- Strong troubleshooting and analytical skills.
Benefits:
As a Customer Service Representative at HCLTech, you can expect a range of benefits, including:
- A competitive salary of $15 per hour.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
Others:
This is an exciting opportunity to join a leading technology company and take your career to the next level. If you have the skills and qualifications we're looking for, we encourage you to apply.
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