Global Customer Service Representative

1 week ago


Hyderabad, Telangana, India FLY Consulting Services Full time

Company Overview

Fly Consulting Services is a rapidly expanding staffing and placement company with a strong presence in Andhra Pradesh, Telangana, Karnataka, and Tamil Nadu. Our mission is to connect clients with top talent and help job seekers find fulfilling careers.

Job Details

We are seeking an experienced Global Customer Service Representative for our Hyderabad office. This full-time position requires 1-3 years of experience in international voice processes. As a Global Customer Service Representative, you will be responsible for handling inbound calls, providing exceptional customer service, and ensuring customer satisfaction.

Key Responsibilities

  • Respond to customer inquiries and resolve issues promptly and professionally.
  • Provide accurate product information and make recommendations to customers.
  • Work collaboratively with the team to achieve performance targets and meet KPIs.
  • Maintain accurate records of customer interactions and transactions.
  • Stay up-to-date with product knowledge and industry trends.

Requirements

To be successful in this role, you should have:

  • Excellent communication skills in English.
  • Strong customer service skills with the ability to handle inbound calls professionally.
  • Good problem-solving and decision-making skills.
  • Bachelor's degree or equivalent experience.

Salary Information

The estimated salary for this position is ₹250,000 - ₹300,000 per annum, depending on experience.



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