Customer Service Representative

1 month ago


Hyderabad, Telangana, India FLY Consulting Services Full time

FLY Consulting Services is a promising placement company operating mainly in several regions. Our mission is to connect our clients with the best prospects and provide them with top-notch recruitment and staffing services. We strive to present the most potential candidates who meet their criteria effectively.

Job Overview

We are seeking a skilled and motivated individual to join our team as a Customer Service Representative. This is a full-time position based in Hyderabad, India. The successful candidate will have 1 to 3 years of experience in international chat processes and possess excellent communication skills.

Key Responsibilities

  • Handle customer queries and provide support through chat and other digital communication channels
  • Resolve customer complaints and ensure customer satisfaction
  • Maintain accurate records of customer interactions and transactions
  • Identify and escalate priority issues to appropriate channels
  • Follow up with customers to ensure their issues are resolved

Requirements

  • Need to speak Hindi and English fluently
  • 08 months to 3 years of experience in Domestic chat processes
  • Excellent written and verbal communication skills in Hindi and English
  • Strong customer service orientation
  • Ability to multitask and handle multiple chat conversations simultaneously
  • Problem-solving and decision-making skills

Contact Information

Please contact our HR team for interview details.



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