Customer Support Representative
15 hours ago
Company Overview
Gamut HR Solutions is a leading recruitment agency that specializes in connecting job seekers with the best opportunities. Our team of experts has an extensive network that helps individuals find their ideal job.
Job Description
We are seeking a skilled and experienced CUSTOMER SUPPORT REPRESENTATIVE to join our team. As a key member of our customer support team, you will be responsible for providing excellent service to our clients and addressing their inquiries and concerns.
About the Job
This is a full-time position based in Hyderabad, Telangana, India. The ideal candidate should have 1 to 3 years of experience in customer support roles. You will be working in a fast-paced environment where you will need to handle multiple calls and emails simultaneously.
Responsibilities
- Handle inbound and outbound calls from customers and provide prompt assistance.
- Resolve customer inquiries and complaints in a professional and efficient manner.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate priority issues to the appropriate teams.
- Provide product and service information to customers.
- Follow company policies and procedures to ensure customer satisfaction.
- Collaborate with team members to achieve individual and team targets.
- Maintain a high level of product knowledge to effectively support customers.
- Adhere to all privacy and security regulations.
Requirements
To be successful in this role, you should possess:
- Excellent verbal and written communication skills in English.
- Strong problem-solving and decision-making abilities.
- Ability to work well under pressure and handle challenging situations.
- Good interpersonal skills and ability to build rapport with customers.
- Proficiency in MS Office and customer service software.
- Attention to detail and ability to multitask.
- Flexibility to work in rotational shifts.
- Familiarity with CRM systems is a plus.
What We Offer
We offer a competitive salary of ₹4,50,000 - ₹6,00,000 per annum, depending on your experience and qualifications. Additionally, we provide a comprehensive benefits package, including medical insurance, paid time off, and opportunities for career growth and development.
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