Customer Support Representative

1 month ago

Hyderabad, Telangana, India Gamut HR Solutions Full time
Job Overview

We are seeking a talented Customer Support Representative to join our team at Gamut HR Solutions, a professional recruitment and consultancy company. As a Tele Caller Specialist, you will play a crucial role in maintaining excellent customer satisfaction and driving business growth. This is a full-time position based in Hyderabad, Telangana, India, with an employment type of Full-Time.

The ideal candidate for this role should have 1 to 3 years of experience in customer support or telemarketing, with excellent communication skills in English and Hindi (additional regional language proficiency is a plus). You should be able to handle incoming calls and provide assistance to customers, answer customer inquiries and resolve issues or complaints in a professional and timely manner.

Responsibilities include maintaining a high level of product knowledge to effectively address customer concerns, making outgoing calls to potential customers to promote our services, collecting customer feedback and communicating it to the management team, and upselling and cross-selling products or services to customers. You should also be able to maintain accurate and up-to-date customer records, meet or exceed individual and team targets, and collaborate with other team members to ensure customer satisfaction.

In return for your hard work and dedication, you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and be part of a company that values its employees and provides a positive work environment.

  • Key Responsibilities:
  • Handle incoming calls and provide assistance to customers
  • Answer customer inquiries and resolve issues or complaints in a professional and timely manner
  • Maintain a high level of product knowledge to effectively address customer concerns
  • Make outgoing calls to potential customers to promote our services
  • Collect customer feedback and communicate it to the management team
  • Upsell and cross-sell products or services to customers
  • Maintain accurate and up-to-date customer records
  • Meet or exceed individual and team targets
  • Collaborate with other team members to ensure customer satisfaction

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