Product Support Specialist

6 hours ago


Hyderabad, Telangana, India Staffington Consulting Pvt Ltd Full time
Senior Product Support Specialist

About the Role:

We are seeking a highly skilled Senior Product Support Specialist to join our team at Staffington Consulting Pvt Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.

Key Responsibilities:

  • Work with customers to troubleshoot and resolve issues with our web-based enterprise applications
  • Own customer-reported issues and drive them to resolution
  • Consult with customers to ensure their business operations run smoothly and effectively
  • FOLLOW defined processes in the team when working on issues
  • Participate in the ticketing system and handle client-reported issues
  • Maintain high-quality work and take pride in your accomplishments
  • Influence product direction by providing feedback on customer challenges

Requirements:

  • 4-9 years of experience supporting web-based enterprise applications
  • Strong problem-solving skills and a willingness to assist customers
  • Technology-centric background and advanced support experience
  • Excellent communication skills and ability to work in a fast-paced environment

Benefits:

  • Comprehensive medical coverage for yourself and immediate family members
  • Wellness-focused environment with regular yoga, nutrition counseling, and stress management
  • Unlimited vacation time
  • Opportunities for social activities, community engagement, and giving back

Salary: $60,000 - $90,000 per year



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