Product Support Specialist
6 hours ago
About the Role:
We are seeking a highly skilled Senior Product Support Specialist to join our team at Staffington Consulting Pvt Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.
Key Responsibilities:
- Work with customers to troubleshoot and resolve issues with our web-based enterprise applications
- Own customer-reported issues and drive them to resolution
- Consult with customers to ensure their business operations run smoothly and effectively
- FOLLOW defined processes in the team when working on issues
- Participate in the ticketing system and handle client-reported issues
- Maintain high-quality work and take pride in your accomplishments
- Influence product direction by providing feedback on customer challenges
Requirements:
- 4-9 years of experience supporting web-based enterprise applications
- Strong problem-solving skills and a willingness to assist customers
- Technology-centric background and advanced support experience
- Excellent communication skills and ability to work in a fast-paced environment
Benefits:
- Comprehensive medical coverage for yourself and immediate family members
- Wellness-focused environment with regular yoga, nutrition counseling, and stress management
- Unlimited vacation time
- Opportunities for social activities, community engagement, and giving back
Salary: $60,000 - $90,000 per year
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