Product Support Consultant

5 days ago


Hyderabad, Telangana, India Zenoti Full time
Senior Product Support Specialist

We are seeking a highly skilled Product Support Consultant to join our team at Zenoti. This is an exciting opportunity to work with our customers, helping them to effectively use our software solution for the beauty and wellness industry.

Zenoti's all-in-one platform allows users to manage every aspect of their business in a comprehensive mobile solution, including online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs, and more. Our goal is to help clients streamline their systems and reduce costs while improving customer retention and spending.

As a Product Support Consultant, you will work closely with our customers to resolve issues they have with using Zenoti. You will own customer-reported issues and see problems through to resolution, consulting with customers to ensure their business operations run effectively on our platform.

This role requires strong logical, analytical, and problem-solving skills, as well as excellent communication skills. We are looking for individuals who can work in a fast-paced environment and adapt to changing circumstances.

In this role, you will be part of our ticketing system, handling client-reported issues and providing feedback about challenges customers have with using our product. Your input will help shape the direction of our product, ensuring it meets the needs of our customers.

We offer a competitive salary range of $85,000 - $120,000 per annum, depending on experience and qualifications. If you are passionate about delivering exceptional customer support and want to join a dynamic team, please apply for this exciting opportunity.



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