Product Support Professional

2 weeks ago


Hyderabad, Telangana, India Forge Alumnus Services Pvt Ltd Full time

About Forge Alumnus Services Pvt Ltd

We are an innovative platform focused on bridging the gap between academia and industry.

Role Overview

We are seeking a Product Support Associate to join our team. As the primary point of contact, you will be responsible for addressing product-related inquiries, troubleshooting issues, and providing prompt and efficient support to our users.

Key Responsibilities:

  • Serve as the primary point of contact for customers needing support with Forge Alumnus products and services.
  • Assist users with onboarding, providing guidance on how to best use the platform to achieve their goals.
  • Troubleshoot technical issues, identifying the root causes and providing timely resolutions.
  • Escalate more complex issues to the appropriate teams and ensure follow-up until resolution.
  • Collaborate with cross-functional teams to improve user experience and provide feedback for product development.
  • Maintain a detailed knowledge of product features and stay updated with new releases.
  • Track and document customer inquiries and technical issues to provide insights for future improvements.

Requirements

  • Excellent verbal and written communication skills
  • Experience in a product support, customer service, or technical support role
  • Ability to handle multiple tasks and resolve issues efficiently
  • Strong analytical and problem-solving skills
  • Proficiency in Microsoft Office
  • Bachelor's degree in a related field or pursuing a degree
  • Ability to work well in a team-oriented environment

Benefits

This is a full-time position, offering a competitive salary of approximately Rs 3.5 lakh per annum, depending on experience and qualifications.


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