Product Support Professional
2 weeks ago
About Forge Alumnus Services Pvt Ltd
We are an innovative platform focused on bridging the gap between academia and industry.
Role Overview
We are seeking a Product Support Associate to join our team. As the primary point of contact, you will be responsible for addressing product-related inquiries, troubleshooting issues, and providing prompt and efficient support to our users.
Key Responsibilities:
- Serve as the primary point of contact for customers needing support with Forge Alumnus products and services.
- Assist users with onboarding, providing guidance on how to best use the platform to achieve their goals.
- Troubleshoot technical issues, identifying the root causes and providing timely resolutions.
- Escalate more complex issues to the appropriate teams and ensure follow-up until resolution.
- Collaborate with cross-functional teams to improve user experience and provide feedback for product development.
- Maintain a detailed knowledge of product features and stay updated with new releases.
- Track and document customer inquiries and technical issues to provide insights for future improvements.
Requirements
- Excellent verbal and written communication skills
- Experience in a product support, customer service, or technical support role
- Ability to handle multiple tasks and resolve issues efficiently
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Office
- Bachelor's degree in a related field or pursuing a degree
- Ability to work well in a team-oriented environment
Benefits
This is a full-time position, offering a competitive salary of approximately Rs 3.5 lakh per annum, depending on experience and qualifications.
-
Support Professional
1 month ago
Hyderabad, Telangana, India Chiselon Technologies Pvt Ltd Full timeJob Title: Support EngineerJob Summary:We are seeking a qualified Support Engineer to join our team at Chiselon Technologies Pvt Ltd. The successful candidate will provide technical support to our clients, troubleshooting and resolving issues related to our software solutions.Key Responsibilities:Provide timely and effective technical support to clients via...
-
Administrative Support Professional
3 weeks ago
Hyderabad, Telangana, India Pranam Recruiters Full timeAbout Pranam Recruiters">Pranam Recruiters is a reputable recruitment agency seeking an experienced Administrative Support Professional to join our team.">Job Summary:">We are looking for a highly organized and detail-oriented individual to support our front office operations. As an Administrative Support Professional, you will be responsible for providing...
-
Production Support Specialist
2 weeks ago
Hyderabad, Telangana, India JTek Software Solutions Pvt Ltd Full timeJob OverviewJTek Software Solutions Pvt Ltd seeks a highly skilled Mid-Level Production Support professional to join our team in Hyderabad. This is a Full-Time position offering the opportunity to work on cutting-edge technologies and support critical production systems for various industries.Key ResponsibilitiesProvide proactive production support for...
-
Administrative Support Professional
2 weeks ago
Hyderabad, Telangana, India Teamware Solutions Full timeWe are seeking a highly skilled and experienced Administrative Support Professional to join our team at Teamware Solutions.As an Executive Administrative Assistant, you will play a vital role in supporting the executive team by providing exceptional administrative support, ensuring seamless day-to-day operations, and contributing to the overall success of...
-
Technical Support Professional
2 weeks ago
Hyderabad, Telangana, India Tata Consultancy Services Full timeAs a key member of our team at Tata Consultancy Services, you will play a vital role in providing exceptional technical support to our clients. We are seeking an experienced Technical Support Professional with expertise in managing major incidents and troubleshooting complex issues.The ideal candidate will have a strong understanding of Exchange Server,...
-
Strategic Support Professional
2 weeks ago
Hyderabad, Telangana, India Snaphunt Full timeAbout the RoleWe are seeking an experienced and highly skilled Executive Assistant to join our team at Snaphunt. As a key member of our organization, you will be responsible for providing exceptional support to our Director, ensuring seamless day-to-day operations, and contributing to the company's growth and success.Job ResponsibilitiesAdministrative...
-
Administrative Support Professional
3 weeks ago
Hyderabad, Telangana, India Ideagen Full timeAbout UsIdeagen is the driving force behind numerous essential services that impact our daily lives - from ensuring air travel safety to guaranteeing the quality of food on our tables, and supporting healthcare professionals in their critical work.Our software plays a vital role in keeping millions of people safe every day. With offices worldwide, including...
-
Expert Network Support Professional
2 weeks ago
Hyderabad, Telangana, India Mi3 Full time**About Mi3**Mi3 is a leading provider of innovative solutions and exceptional customer service. Our team is dedicated to delivering top-notch technical support, ensuring our customers receive the best possible experience.**Salary: $80,000 - $110,000 per year****Job Description:**We are seeking an experienced Technical Support Engineer to join our team at...
-
Hyderabad, Telangana, India FRUGE IT SERVICES Full timeCompany OverviewFRUGE IT SERVICES is a leading consulting company specializing in cutting-edge IT solutions. Our team of 50 experienced professionals provides a wide range of services to clients worldwide.Job SummaryWe are seeking an exceptional Customer Service Professional with experience in technical support to join our team. As a Technical Support...
-
Administrative Support Professional
2 weeks ago
Hyderabad, Telangana, India Gamut HR Solutions Full timeJob OverviewWe are seeking a highly skilled and experienced Administrative Support Professional to join our team at Gamut HR Solutions based in Hyderabad. This is a full-time role requiring 4 to 6 years of work experience.The successful candidate will support executive management by handling a variety of administrative and clerical tasks, including calendar...
-
Academic Support Professional
3 weeks ago
Hyderabad, Telangana, India Sumedha IT Full timeJob SummaryWe are seeking a highly skilled Academic Support Professional to join our team at Sumedha IT.Key Responsibilities:Create engaging educational materials such as presentations, documents, and visual aids with high-quality content, images, and designs.Review, align, and format content to ensure accuracy and consistency.Perform additional tasks as...
-
Technical Support Professional
5 days ago
Hyderabad, Telangana, India Programmers Full timeAbout ProgrammersProgrammers is a dynamic and innovative organization that provides cutting-edge solutions to clients worldwide.Estimated Salary: ₹2,000,000 per yearJob OverviewWe are seeking an exceptional Helpdesk Support Engineer/IT Helpdesk Engineer to join our team in Hyderabad and Jaipur. The ideal candidate will possess strong technical skills,...
-
Office Support Professional
3 weeks ago
Hyderabad, Telangana, India DCS Group Full timeJob DescriptionThe ideal candidate will provide administrative support to ensure the efficient operation of the office.Schedule client meetings and communicate between departments in a professional manner.ResponsibilitiesAnswer phones with a positive attitude and energetic work ethic, and direct calls accordingly.Provide office guests with a hospitable...
-
Lease Accounting Professional
3 days ago
Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full timeAbout Inspire Brands:The Inspire Brands Hyderabad Support Center is a technology hub that leads innovation and product development for the organization and its portfolio of distinct brands.The company is disrupting the restaurant industry through digital transformation and operational efficiencies. Its technology hub focuses on developing new capabilities in...
-
Corporate Support Professional
3 weeks ago
Hyderabad, Telangana, India Snaphunt Full timeAbout the RoleWe are seeking a highly skilled Corporate Support Professional to provide exceptional administrative support to our Managing Director in Hyderabad.The ideal candidate will have 5-10 years of experience as an Executive Assistant, with a strong background in calendar management, travel arrangements, and meeting coordination.Key...
-
Senior .NET Support Professional
5 days ago
Hyderabad, Telangana, India ValueLabs Full timeEstablished in 2006, ValueLabs is a leading provider of digital transformation solutions. With a strong presence in Hyderabad and other locations, the company offers a wide range of services to clients across various industries.In this role, you will be part of our team responsible for delivering high-quality support to internal teams and customers. As a...
-
Administrative Support Professional
3 weeks ago
Hyderabad, Telangana, India National Aircon India Pvt Ldt Full timeWe are seeking a detail-oriented and organized Administrative Support Professional to join our team at National Aircon India Pvt Ltd.Job Overview:The successful candidate will be responsible for ensuring the smooth operation of our office by managing various administrative tasks, maintaining office facilities, and coordinating with vendors.Key...
-
Product Designer II
3 days ago
Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full timeAbout Inspire Brands:Inspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies. The companys technology hub, Inspire Brands Hyderabad Support Center, India, will lead technology innovation and product development for the organization and its portfolio of distinct brands. The Inspire Brands Hyderabad...
-
Multifamily Technical Support Professional
4 weeks ago
Hyderabad, Telangana, India RealPage, Inc. Full timeJob OverviewAs a Product Support Agent II at RealPage, Inc., you will be part of the largest centralized leasing and maintenance phone/email/chat support team in the US Multifamily and Senior housing industry. Our India and Philippines' offices serve as a global expansion strategy providing business continuity, access to a pool of highly skilled service...
-
Software Support Professional
2 weeks ago
Hyderabad, Telangana, India ValueLabs Full timeAbout ValueLabsGreetings from ValueLabs, a leading technology company. We are excited to announce an opportunity for a skilled .NET support engineer to join our team in Hyderabad.Job OverviewThis is a full-time position that offers a competitive salary and benefits package.SalaryThe estimated annual salary for this role is ₹15,00,000 to ₹25,00,000 based...