Customer Support Specialist

2 weeks ago


Hyderabad, Telangana, India UWorld Full time

At UWorld, we are seeking a highly skilled Technical Support - Customer Care Specialist to join our team. As a primary point of contact for our end-users, you will be responsible for communicating confidently and reacting quickly to technical, billing/account, and product usability concerns.

Key Responsibilities:

• Manage and resolve technical and product support requests from customers efficiently and accurately

• Display professionalism and empathy during all interactions with end-users

• Collaborate in writing Knowledge base articles based on customer interactions

Requirements:

• Bachelor's degree required

• 3+ year of experience in a customer support role

• Technical support background is a plus

Knowledge, Skills, and Abilities:

• Working knowledge of Microsoft Windows, Mac OS/OSX, iOS, and Android operating systems

• Ability to listen and understand the end user's concern so that the best response is given

• Ability to communicate clearly and concisely (and with proper spelling/grammar)

• Must develop an in-depth understanding of UWorld's products

Working Environment:

• Collaborate effectively in a changing environment, with a continuous improvement mindset

• Help pursue a higher level of service excellence

What We Offer:

• Opportunity to work with a leader in online test prep

• Collaborative and dynamic work environment

• Chance to develop your skills and expertise in customer support



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