Customer Support Specialist
2 weeks ago
At UWorld, we are seeking a highly skilled Technical Support - Customer Care Specialist to join our team. As a primary point of contact for our end-users, you will be responsible for communicating confidently and reacting quickly to technical, billing/account, and product usability concerns.
Key Responsibilities:
• Manage and resolve technical and product support requests from customers efficiently and accurately
• Display professionalism and empathy during all interactions with end-users
• Collaborate in writing Knowledge base articles based on customer interactions
Requirements:
• Bachelor's degree required
• 3+ year of experience in a customer support role
• Technical support background is a plus
Knowledge, Skills, and Abilities:
• Working knowledge of Microsoft Windows, Mac OS/OSX, iOS, and Android operating systems
• Ability to listen and understand the end user's concern so that the best response is given
• Ability to communicate clearly and concisely (and with proper spelling/grammar)
• Must develop an in-depth understanding of UWorld's products
Working Environment:
• Collaborate effectively in a changing environment, with a continuous improvement mindset
• Help pursue a higher level of service excellence
What We Offer:
• Opportunity to work with a leader in online test prep
• Collaborative and dynamic work environment
• Chance to develop your skills and expertise in customer support
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