Amazon Dev Center India
3 weeks ago
About Amazon Dev Center India - Hyderabad:
Amazon Dev Center India - Hyderabad is a leading provider of benefits operations services. We strive to deliver exceptional customer experiences by providing timely and accurate support to our employees.
Key Responsibilities:
- Employee case management and support
- Process reimbursement benefit adjudication
- Process manual enrollment and withdrawal
- Process vendor and payroll reporting
- Perform audits and control checks
- Demonstrate bias for action by completing assigned benefits processes with 100% accuracy
- Demonstrate customer obsession by addressing employee queries and providing accurate resolutions
- Demonstrate ownership by highlighting potential risk issues and challenges
- Provide required support to SME/Team Manager for data and benefits stats reporting
- Liaise with internal and external stakeholders for resolving employee queries and completing administrative processes
About the Team:
Benefits Experience & Technology Service Excellence (BXT-SE) provides day-to-day enrollment services support, tier 2 service support for non-US countries, adjudications for exceptions and reimbursements. India Hub Team manages the delivery of benefits operations for Amazonians working in the APAC, MEA and US regions.
Basic Qualifications:
- 6+ months of human resources experience
- 6+ months of Microsoft Office products and applications experience
- Experience in confidential environments
- Bachelor's degree is minimum
Preferred Qualifications:
- 1+ years of human resources experience
- 1+ years of customer service experience
- 1+ years of Microsoft Office products and applications experience
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