Amazon Dev Center India

3 weeks ago


Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

About Amazon Dev Center India - Hyderabad:

Amazon Dev Center India - Hyderabad is a leading provider of benefits operations services. We strive to deliver exceptional customer experiences by providing timely and accurate support to our employees.

Key Responsibilities:

  • Employee case management and support
  • Process reimbursement benefit adjudication
  • Process manual enrollment and withdrawal
  • Process vendor and payroll reporting
  • Perform audits and control checks
  • Demonstrate bias for action by completing assigned benefits processes with 100% accuracy
  • Demonstrate customer obsession by addressing employee queries and providing accurate resolutions
  • Demonstrate ownership by highlighting potential risk issues and challenges
  • Provide required support to SME/Team Manager for data and benefits stats reporting
  • Liaise with internal and external stakeholders for resolving employee queries and completing administrative processes

About the Team:

Benefits Experience & Technology Service Excellence (BXT-SE) provides day-to-day enrollment services support, tier 2 service support for non-US countries, adjudications for exceptions and reimbursements. India Hub Team manages the delivery of benefits operations for Amazonians working in the APAC, MEA and US regions.

Basic Qualifications:

  • 6+ months of human resources experience
  • 6+ months of Microsoft Office products and applications experience
  • Experience in confidential environments
  • Bachelor's degree is minimum

Preferred Qualifications:

  • 1+ years of human resources experience
  • 1+ years of customer service experience
  • 1+ years of Microsoft Office products and applications experience

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