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Amazon Dev Center India
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Amazon Dev Center India - Hyderabad is a world-class e-commerce platform that strives to be Earth's most customer-centric company. We are committed to giving our customers more of what they want - low prices, vast selection, and convenience.
Job SummaryWe are seeking a highly skilled and experienced Benefits Operations Specialist to join our team in Hyderabad. As a Benefits Operations Specialist, you will be responsible for providing day-to-day enrollment services support, tier 2 service support for non-US countries, adjudications for exceptions and reimbursements.
Key Responsibilities- Employee case management (SIM-T/mailbox)
- Process reimbursement benefit adjudication
- Process manual enrollment/withdrawal
- Process vendor & payroll reporting
- Perform audits and control checks
- Demonstrate Bias for action by timely completing the assigned benefits processes with 100% accuracy.
- Demonstrate Customer obsession by addressing employee queries received via email or tickets with SLA and provide accurate resolution to employee issue.
- Demonstrate Ownership by highlighting any potential risk issues and challenges that may cause impact to our employees.
- Demonstrate Ownership by reviewing process documentation and making updates on a regular basis.
- Provide required support to SME/Team Manager for Dive deep into data and benefits stats reporting.
- Liaise with internal (support teams like Payroll, Employee resource center, Exits, Onboarding team etc.) and external stake holders (Insurance vendors) for resolving employee queries and complete administrative processes.
Benefits Experience & Technology Service Excellence (BXT-SE) provides day-to-day enrollment services support, tier 2 service support for non-US countries, adjudications for exceptions and reimbursements. India Hub Team manages the delivery of benefits operations for Amazonians working in the APAC, MEA and US regions.
Basic Qualifications- 6+ months of human resources experience
- 6+ months of Microsoft Office products and applications experience
- Experience in confidential environments
- Bachelor's degree is minimum
- 1+ years of human resources experience
- 1+ years of customer service experience
- 1+ years of Microsoft Office products and applications experience
