Senior Appeals Administrator

3 weeks ago


Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

About the Role

We are seeking a highly skilled Senior Appeals Administrator to join our team at Amazon Dev Center India - Hyderabad. As a key member of our HR organization, you will play a critical role in delivering best-in-class service to Amazon employees and alumni throughout their Appeals journey.

Key Responsibilities

  • Utilize your expertise in Amazon policies and procedures to identify required documentation for appeal cases.
  • Assess documentation for accuracy and past precedent.
  • Identify process defects and recommend remediation.

Requirements

  • 1+ years of human resources experience
  • 1+ years of Microsoft Office products and applications experience
  • Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience
  • 3+ years of contact center, customer service, human resources or equivalent experience
  • Demonstrated proficiency handling customer contacts, queries and resolutions.

Preferred Qualifications

  • 2+ years of human resources functions experience
  • Knowledge of HRIS or Applicant Tracking Systems are preferred
  • Experience with Payroll Systems, HRIS
  • 4+ years of contact center, customer service, human resources or equivalent experience
  • Experience using Knowledge database and researching skills.
  • Proven ability to manage customer contacts in a fast-paced environment.
  • Proven ability to adjust to constantly changing workloads.
  • Proven ability to follow existing process with high attention to detail.
  • Additional languages a plus.


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