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Senior Appeals Administrator

1 month ago

Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time
Job Title: Senior Appeals Administrator

At Amazon, we're committed to creating an exceptional employee experience. As a Senior Appeals Administrator, you'll play a critical role in delivering best-in-class service to Amazon employees and alumni throughout their appeals journey.

Key Responsibilities:
  • Utilize your expertise in Amazon policies to identify required documentation for appeal cases.
  • Assess documentation for accuracy and past precedent.
  • Identify process defects and recommend remediation.
Requirements:
  • 1+ years of human resources experience
  • 1+ years of Microsoft Office products and applications experience
  • Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience
  • 3+ years of contact center, customer service, human resources or equivalent experience
  • Demonstrated proficiency handling customer contacts, queries and resolutions.
Preferred Qualifications:
  • 2+ years of human resources functions experience
  • Knowledge of HRIS or Applicant Tracking Systems are preferred
  • Experience with Payroll Systems, HRIS
  • 4+ years of contact center, customer service, human resources or equivalent experience
  • Experience using Knowledge database and researching skills.
  • Proven ability to manage customer contacts in a fast-paced environment.
  • Proven ability to adjust to constantly changing workloads.
  • Proven ability to follow existing process with high attention to detail.
  • Additional languages a plus.