Chief General Manager
1 month ago
Bhatia and Co. is a leading provider of Maruti Suzuki car solutions, offering a wide range of services including sales, services, accessories, and finance.
The Role
- As a Chief General Manager (Workshop), you will be responsible for overseeing the customer vehicle service experience and ensuring high levels of satisfaction.
- This leadership role requires strong leadership skills, excellent communication abilities, and a customer-centric mindset.
- The ideal candidate should have 4 to 6 years of experience in a similar profile under workshop service management domain.
Ideal Profile
Qualifications and Skills
- B.Tech/B.E. in Automobile, Mechanical, or Diploma in Mechanical.
- Responsible for process, facilities, and personnel involved in vehicle maintenance activities.
- Generate revenue and achieve targets as given by management.
- Handling customers and ensuring their satisfaction to the maximum level.
- Minimizing repeat complaints and revisits.
- Check the thoroughness and availability of technical information.
- Distribute and enforce technical information through audits.
- Managing team motivation and developing required skill sets through training plans.
- Ensuring work is carried out as per time schedule to avoid time deviation.
- Assessing equipment and tools are in good working condition and ensuring workshop cleanliness and law & order.
- Analyzing execution of workshop resources to identify strong and weak points.
- Enforcing control and completion of orders and repair/maintenance operations.
What's on Offer?
- Leadership Role
- Attractive Salary & Benefits
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