Chief General Manager

1 month ago


Kota, Rajasthan, India Bhatia & Co Full time

Bhatia and Co. is a leading provider of Maruti Suzuki car solutions, offering a wide range of services including sales, services, accessories, and finance.

The Role

  • As a Chief General Manager (Workshop), you will be responsible for overseeing the customer vehicle service experience and ensuring high levels of satisfaction.
  • This leadership role requires strong leadership skills, excellent communication abilities, and a customer-centric mindset.
  • The ideal candidate should have 4 to 6 years of experience in a similar profile under workshop service management domain.

Ideal Profile

Qualifications and Skills

  • B.Tech/B.E. in Automobile, Mechanical, or Diploma in Mechanical.
  • Responsible for process, facilities, and personnel involved in vehicle maintenance activities.
  • Generate revenue and achieve targets as given by management.
  • Handling customers and ensuring their satisfaction to the maximum level.
  • Minimizing repeat complaints and revisits.
  • Check the thoroughness and availability of technical information.
  • Distribute and enforce technical information through audits.
  • Managing team motivation and developing required skill sets through training plans.
  • Ensuring work is carried out as per time schedule to avoid time deviation.
  • Assessing equipment and tools are in good working condition and ensuring workshop cleanliness and law & order.
  • Analyzing execution of workshop resources to identify strong and weak points.
  • Enforcing control and completion of orders and repair/maintenance operations.

What's on Offer?

  • Leadership Role
  • Attractive Salary & Benefits

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