Customer Success Manager
2 weeks ago
About Superset
Customer Success Manager at Superset
Superset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement season.
We are a Blume Ventures backed startup (exited 2022), backed by Great Learning and BYJU’s, simplifying the graduate recruitment market in India by connecting students and employers via on-campus placement cells. At present, we work with 400+ colleges and 1800+ recruiters in India and are growing fast. Companies like Capgemini, Cognizant, Hexaware, HDFC Bank, RPG Group and 100’s more use Superset to automate their campus hiring process.
Location - Bangalore
What you’ll do:
- Onboarding and Handholding: Welcome new clients, guide them through the onboarding process, and provide ongoing support.
- Client Training: Conduct regular training sessions to educate clients on our products and services.
- Requirement Gathering and Documentation: Understand client needs, document requirements, and create detailed approach notes.
- Analysis and Reporting: Analyze client data, generate insightful reports, and share regular updates.
- Cross-Functional Collaboration: Work closely with internal teams to ensure smooth project execution and keep stakeholders informed.
- Knowledge Base Management: Create and maintain comprehensive product walkthrough documents.
- Customer Support: Address client inquiries, troubleshoot issues, and provide timely solutions.
- Daily Operations Support: Assist with day-to-day operations, such as task tracking and progress updates.
What you’ll need:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical abilities
- Ability to multi-task and prioritize effectively
- A passion for customer satisfaction
- Basic understanding of project management principles
- Proficiency in relevant tools and software (e.g., CRM, project management tools)
Essential Qualifications:
- Education: Bachelor's degree in a relevant field like Business Administration, Computer Science, or a related field Or relevant experience
- Experience: 1-2 years of experience in customer service, account management, or a related field.
- Technical Skills: Proficiency in project management tools (e.g., Asana, Trello), and Microsoft Office Suite, should be proficient in creating presentations
- Soft Skills: Excellent verbal and written communication skills, strong interpersonal skills, problem-solving abilities, attention to detail, and a customer-centric mindset.
Desired Qualifications:
- Experience in the SaaS or technology industry: A strong understanding of SaaS products or technology-based solutions can be beneficial.
- Certification: Certifications in customer success management or related fields can be a plus.
- Language proficiency: Fluency in multiple languages is a plus
- Data analysis skills: Ability to analyze customer data and generate insights to improve customer satisfaction and retention.
Additional Considerations:
- Passion for customer success: A genuine interest in helping customers achieve their goals.
- Adaptability: Ability to adapt to changing priorities and work in a fast-paced environment.
- Team player: Willingness to collaborate with cross-functional teams.
- Positive attitude: A positive and can-do attitude.
How can Superset help you on your journey?
- Two things are well ingrained in our culture:
○ We need people to take ownership = we don’t micromanage/follow-up on our people because we trust them to deliver the best work possible
○ We ensure to provide resources and remove bottlenecks that deter our people from delivering the best of their work
- If you’re at a stage in life where you are looking for challenges, you’re at the right place,
- We’re a team of proactive, versatile, independent and collaborative mindsets. We provide the liberty to experiment and be creative wherever necessary, and get things done,
- We understand that making mistakes comes in handy when you’re growing in your career. As long as you’re learning from your mistakes, you’ll fit well with us,
- Our people have the freedom to approach, own, and solve problems creatively,
- Our customers rely on our products to do their most important work, which means they rely on us to build things the right way.
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