Chief General Manager
6 days ago
The Role
This is a leadership position responsible for overseeing the customer vehicle service experience and satisfaction.
- Strong leadership and communication skills are essential.
- 4-6 years of experience in similar profile under workshop service management domain is required.
Key Responsibilities
- Responsible for managing the overall process, facilities, and personnel involved in vehicle maintenance activities.
- Generate revenue and achieve targets as given by management.
- Handling customers and ensuring their satisfaction to the maximum level.
- Minimizing the Repeat Complaints and Revisits.
- Check the thoroughness and availability of Technical Information.
- Distribute and enforce technical information through audits.
- Managing the team's motivation level and developing their required skill set through Training Plan.
- Ensuring that work is carried out as per time schedule to avoid time deviation.
- Assess equipment and tools are in good working condition and ensure the workshop cleanliness and law & order.
- Analyze the execution of workshop resources to individuate strong and weak points.
- Enforce control and completion of orders and repair/maintenance operations.
Requirements
- B.Tech/B.E. in Automobile, Mechanical, Diploma in Mechanical.
About the Employer
Our client is dedicated to offering customers with everything related to Maruti Suzuki cars including but not limited to sales, services, accessories, finance, etc.
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