Chief General Manager

6 days ago


Kota, Rajasthan, India Snaphunt Full time

The Role

This is a leadership position responsible for overseeing the customer vehicle service experience and satisfaction.

  • Strong leadership and communication skills are essential.
  • 4-6 years of experience in similar profile under workshop service management domain is required.

Key Responsibilities

  • Responsible for managing the overall process, facilities, and personnel involved in vehicle maintenance activities.
  • Generate revenue and achieve targets as given by management.
  • Handling customers and ensuring their satisfaction to the maximum level.
  • Minimizing the Repeat Complaints and Revisits.
  • Check the thoroughness and availability of Technical Information.
  • Distribute and enforce technical information through audits.
  • Managing the team's motivation level and developing their required skill set through Training Plan.
  • Ensuring that work is carried out as per time schedule to avoid time deviation.
  • Assess equipment and tools are in good working condition and ensure the workshop cleanliness and law & order.
  • Analyze the execution of workshop resources to individuate strong and weak points.
  • Enforce control and completion of orders and repair/maintenance operations.

Requirements

  • B.Tech/B.E. in Automobile, Mechanical, Diploma in Mechanical.

About the Employer

Our client is dedicated to offering customers with everything related to Maruti Suzuki cars including but not limited to sales, services, accessories, finance, etc.


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