F&B Service Executive

4 weeks ago


Kota, Rajasthan, India Hotel Lilac Full time

Job Position: Food & Beverage Service Executive / Asst.Manager

Category: Manager

Job Definition: To organize, develop, and administer the food and beverage service area assigned to the executive.

Key Responsibilities:

  • Responsible for food and beverage service Department in the determined area assigned to him.
  • To conduct a menu engineering exercise annually to identify fast-moving and slow-moving items on the menu.
  • Plan and conduct food festivals and promotions to up-sell slow-moving and non-moving items on the menu.
  • Responsible for guest feedback calling and maintain good relation with the guest.
  • To analyze guest comments and ensure that negative factors in food quality and service are removed without causing further damage.
  • Liaise with the training manager to organize programs for staff in the department.
  • Responsible to approve general stores requisition as per weekly/daily schedules planned.
  • Maintain par stocks for Crockery, cutlery, glass ware, and stationary.
  • Conduct training program for junior Staff.
  • To ensure that pest control is done at regular intervals and regular schedules are maintained for the same.
  • Responsible for maintaining reasonable cost control in the department without compromising on quality.
  • To account for the breakage of glassware, Crockery, and cutlery.
  • To ensure that all service orders are served in standard time, as per guest request and with proper professional etiquette.
  • To conduct daily briefings and ensure that shift beginning and shift end briefings are being held at the beginning and end of each shift.
  • To be present in the area of operation at the peak operation hours.
  • To ensure that employees in the department conform to house rules and policies of the Hotel.
  • To initiate the performance evaluation of his subordinate staff.
  • To formulate and ensure adherence to Service standard.
  • To be able to take complete charge in the absence of the F&B manager.
  • To develop restaurant sales through setting high standards of service to guests.
  • To acquire thorough knowledge of food and beverage control procedures and implement the same.
  • To handle guest complaints and ensure guest satisfaction through immediate action.
  • To inspect table cover layouts and equipment placement and settings before commencement of service.
  • Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
  • Complete closing duties, including restocking items, turning off lights, etc.
  • Conducts monthly inventory checks on all operating equipment and supplies.
  • To take an active role in coaching and developing junior staff.
  • To follow the house rules and policies laid down by the management.
  • To adhere to strict grooming and hygiene standards.
  • To consciously and continuously strive to better his/her skills and increase his/her knowledge.


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