F&B Service Executive
4 weeks ago
Job Position: Food & Beverage Service Executive / Asst.Manager
Category: Manager
Job Definition: To organize, develop, and administer the food and beverage service area assigned to the executive.
Key Responsibilities:
- Responsible for food and beverage service Department in the determined area assigned to him.
- To conduct a menu engineering exercise annually to identify fast-moving and slow-moving items on the menu.
- Plan and conduct food festivals and promotions to up-sell slow-moving and non-moving items on the menu.
- Responsible for guest feedback calling and maintain good relation with the guest.
- To analyze guest comments and ensure that negative factors in food quality and service are removed without causing further damage.
- Liaise with the training manager to organize programs for staff in the department.
- Responsible to approve general stores requisition as per weekly/daily schedules planned.
- Maintain par stocks for Crockery, cutlery, glass ware, and stationary.
- Conduct training program for junior Staff.
- To ensure that pest control is done at regular intervals and regular schedules are maintained for the same.
- Responsible for maintaining reasonable cost control in the department without compromising on quality.
- To account for the breakage of glassware, Crockery, and cutlery.
- To ensure that all service orders are served in standard time, as per guest request and with proper professional etiquette.
- To conduct daily briefings and ensure that shift beginning and shift end briefings are being held at the beginning and end of each shift.
- To be present in the area of operation at the peak operation hours.
- To ensure that employees in the department conform to house rules and policies of the Hotel.
- To initiate the performance evaluation of his subordinate staff.
- To formulate and ensure adherence to Service standard.
- To be able to take complete charge in the absence of the F&B manager.
- To develop restaurant sales through setting high standards of service to guests.
- To acquire thorough knowledge of food and beverage control procedures and implement the same.
- To handle guest complaints and ensure guest satisfaction through immediate action.
- To inspect table cover layouts and equipment placement and settings before commencement of service.
- Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
- Complete closing duties, including restocking items, turning off lights, etc.
- Conducts monthly inventory checks on all operating equipment and supplies.
- To take an active role in coaching and developing junior staff.
- To follow the house rules and policies laid down by the management.
- To adhere to strict grooming and hygiene standards.
- To consciously and continuously strive to better his/her skills and increase his/her knowledge.
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