HR Shared Services Specialist Lead
1 day ago
At Waters Corporation, we are seeking an HR Shared Services Specialist Lead to support our growing operations in India and South East Asia Region.
We offer a competitive salary of $60,000 - $80,000 per year, depending on experience.
Job DescriptionWe are looking for a talented professional to provide exceptional support to employees and managers related to HR policies, programs, processes, and procedures. The ideal candidate will be the first point of contact for employees regarding HR topics such as policy questions and will respond or pass on the question to the appropriate person while keeping the employee informed.
- Establish a strong customer focus, create an environment of collaboration and enablement, effective and successful performance, and continuous improvement.
- Ensure all SLAs/KPIs within HR Shared Services are met within the agreed tolerance levels for timeliness and quality.
- Manage requests for letters etc. for external purposes (loans/mortgages).
The selected candidate will administer HR processes such as onboarding, offboarding, and employee changes (promotions, transfers, leaves of absence) primarily in India and South East Asia Region.
- Issue job offer letters on advice from the HR Operations Manager.
- Manage the onboarding process.
- Employee induction.
- Set up new employees in myHR and relevant local systems, working closely with the HRIS team.
They will also manage and maintain HR-related systems and data, ensuring accuracy and completeness of employee records primarily in India and South East Asia Region.
- Manage relevant systems – iCIMS, SuccessFactors, etc.
- Manage and maintain up-to-date personnel files and ensure compliance with Data Protection.
- Coordinate, evaluate, track, and report on employee training.
To succeed in this role, you will need:
- Experience with HRMS applications, preferably Employee Central, ECSC.
- Excellent verbal and written communication skills and strong knowledge of MS Office (Excel, PowerPoint, and Word).
- Experience with ATS – iCIMS, issuing offer letters, initiating onboarding processes, etc.
- Strong understanding of Human Resources Policies, Procedures, and Benefits.
- An analytical thinker who can focus on tactical and operational issues in a fluid environment.
- The ability to provide a positive user experience through active customer support and identify process deficiencies and perform initial root cause analysis in support of improvements.
- Able to adapt to changes and work across system platforms, execute accordingly, and engage employees in different cultures.
- Educated in Human Resources or a related field.
- Fluent in English and preferably also in Chinese, Japanese, or Korean.
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