HR Shared Services Specialist
3 weeks ago
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. The HR Shared Services Representative II is a key member of our HR Service Center team, responsible for providing exceptional support to employees by utilizing in-depth knowledge of company benefits, HR policies, procedures, and programs.
Key Responsibilities
• Serve as the first point-of-contact for current and former employees' questions on HR policies and/or processes.
• Maintain a working knowledge of HR processes to answer customers' questions accurately and efficiently.
• Receive and respond to inbound calls and emails from employees through the HR Service Center phone line and shared inbox.
• Provide timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems.
• Collaborate with the payroll department and subject matter experts in HR to resolve employee problems and concerns.
• Utilize various HR systems, including ADP, Oracle Cloud, and Degreed, to answer employee questions and provide support.
Requirements
• High school diploma or equivalent; associate's degree a plus.
• Minimum 2 years of experience in an automated customer service environment, preferably in a call center or benefits role.
• Excellent verbal and written communication skills, with the ability to develop a rapport with employees via email, phone, and in-person interactions.
• Ability to independently execute an action plan following documented policies and procedures.
• Strong listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
• Proficiency in navigating new software and systems quickly, with a willingness to learn and adapt to change.
What We Offer
At Zebra, we value our employees and offer a range of benefits and opportunities for growth and development. If you are a team player with excellent communication skills and a passion for providing exceptional support, we encourage you to apply for this exciting opportunity.
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