HR Service Delivery Specialist

4 weeks ago


Bengaluru, Karnataka, India Diversified Full time

Job Summary

We are seeking a highly skilled HR Service Delivery Specialist to join our team at Diversified. As an HR Service Delivery Specialist, you will be responsible for managing Tier 1 and Tier 2 HR service requests, resolving associate and manager inquiries, and providing timely and accurate information and guidance.

Key Responsibilities

  • Receive and respond to associate and manager inquiries regarding HR services, policies, and procedures.
  • Process associate service requests, such as benefits enrollment, leave management, payroll inquiries, and policy clarifications.
  • Investigate and address associate concerns or complaints related to HR services.
  • Maintain accurate and up-to-date associate records and documentation.
  • Adhere to established SLAs for service request resolution and response times.
  • Identify opportunities to streamline service request processes and improve the associate experience.

Requirements

  • A bachelor's degree in Human Resources, Business Administration, or a related field.
  • 2+ years of experience in a human resources role, preferably within an HR shared services environment.
  • Strong customer service skills, including active listening, empathy, and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Ability to handle confidential information with discretion and professionalism.


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