HR Service Delivery Specialist

2 weeks ago


Bengaluru, Karnataka, India Diversified Full time
Job Summary

The HR Shared Services Associate is a vital member of our Global Capability Center's People Team. This role is responsible for managing Tier 1 and Tier 2 HR service requests, ensuring prompt and accurate resolution or escalation of issues. The ideal candidate will possess excellent customer service skills, a solid understanding of HR services, policies, and procedures, and proficiency in using HR systems and software applications.

Key Responsibilities
  • Respond to associate and manager inquiries regarding HR services, policies, and procedures, providing prompt and accurate information and guidance.
  • Manage and process associate service requests, including benefits enrollment, leave management, payroll inquiries, and policy clarifications.
  • Investigate and address associate concerns or complaints related to HR services, collaborating with HR partners and stakeholders to resolve issues and provide solutions.
  • Maintain accurate and up-to-date associate records and documentation, entering data into HR systems and ensuring confidentiality and data integrity.
  • Adhere to established service level agreements for service request resolution and response times, ensuring service quality and meeting or exceeding performance targets.
  • Identify opportunities to streamline service request processes, enhance efficiency, and improve the associate experience, collaborating with HR teams to implement process improvements and leverage technology solutions where applicable.
  • Communicate updates, changes, and information related to HR services and policies to associates, assisting in developing and delivering training materials to enhance associate and manager self-service capabilities.


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