HR Operations Specialist

4 weeks ago

Bengaluru, Karnataka, India Alstom Full time

Alstom is a leading company in the mobility sector, and we are seeking an experienced HR Operations Specialist to join our team. The successful candidate will be responsible for dealing with all incoming standard HR service requests from Managers, Employees, and HR Business Partners in HRGS Hubs.

The HR Operations Specialist will be responsible for updating systems, including salary records and creating documents. They will support a range of different HR functions, resolving as many incoming standard requests as possible to meet the business needs and ensure that the HRGS hub meets its Service Level Agreements.

The ideal candidate will have a systematic and process-oriented approach, with strong interpersonal and relationship building skills. They will be able to prioritize tasks and flexibility to change priorities when situations arise. The candidate will also have good project management and analytical skills, with the ability to identify problems, make decisions, create solutions, and take action.

The HR Operations Specialist will also be responsible for managing customers who are unclear about the nature of their request, providing incomplete information or requesting services outside the scope of the HRGS. They will escalate any issues while ensuring that confidence of the customer is maintained, and customer satisfaction goals are achieved.

The successful candidate will have a University Degree, with 2-4 years of experience in HR Operations. Exposure to HR Life Cycle Process, Analytics, and Reporting would be an added advantage. The candidate will also have strong technology and Microsoft office skills.

As an HR Operations Specialist at Alstom, you will be part of a truly international community of great people on a challenging journey with a tangible impact and purpose. We value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable.

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.

Main Responsibilities:

  • Ensure that all aspects of work are completed to SLA requirements
  • Ensure that all services delivered meet general time and quality requirements.
  • Ensure that escalations and requests on hold are progressed.
  • Ensure effective communication and customer-focused behavior to enhance customer satisfaction requirements
  • Facilitate effective communication with customers
  • Encourage customer-focused behavior to enhance customer satisfaction requirements.
  • Organize and/or participate in best practice forums and knowledge increase initiatives
  • Develop collaborative working relations with the customer

Outbound Services:

  • Support the HR global and local processes each year, running and validating reports, creating and checking letters for pay reviews, bonuses, etc.
  • Support the Functional Experts and HR specialist teams in implementing and managing new services and changes to existing services through letters, contract amendments, systems updates, etc.

Project Activities:

  • Ensure the understanding of and in collaboration with all involved stakeholders ensure implementation of new tools
  • Support the HR global and local yearly/periodical processes - validating reports, doing random quality checks, ensuring proper collaboration with involved workstreams or HRBPs
  • Drive projects to develop/improve processes, systems, and standards to continuously improve service delivery.

Experience Prerequisites & Required Competences:

  • University Degree
  • 2-4 years of experience in HR Operations
  • Exposure to HR Life Cycle Process, Analytics, and Reporting would be an added advantage
  • Systematic and process-oriented approach
  • Strong interpersonal and relationship building skills
  • Confirmed effective verbal and written communication and presentation skills
  • History of making decisions with minimal guidance in accordance with policies and established procedures
  • Very detail-oriented, proactive, and organized with strong technology and Microsoft office skills
  • Ability to prioritize tasks and flexibility to change priorities when situations arise
  • Good project management and analytical skills with the ability to identify problems, make decisions, create solutions, and take action

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