HR Operations Specialist

5 days ago

Bengaluru, Karnataka, India Herman Miller Furniture (India) Pvt. Ltd. Full time

About This Opportunity

MillerKnoll is seeking an HR Operations Specialist to provide Workday HR transactional support and HR subject-matter expertise to our internal associates.

In this role, you will be the first point of contact for HR business partners in support of their Workday inquiries, maintain data integrity of MillerKnoll HR data, and lead with the associate experience.

Key Responsibilities

  • Effectively manage incoming HR related requests through various channels such as Workday Inbox notifications, Workday Help case management, and email.
  • Professionally and accurately respond to inquiries from Associates and fellow HR colleagues regarding HR transactions, from hire to retire, with a high degree of accuracy and timeliness.
  • Provide guidance to Associates in navigating through Workday self-service functionality and troubleshoot non-technical inquires.
  • Review and process HR requests from HR colleagues to initiate transactions related to hire to retire activities with a high degree of accuracy and adherence to procedures.
  • Collaborate with various MillerKnoll HR business areas to learn their environment and apply these learnings to their ongoing HR transaction requests which drives quality and satisfaction.
  • Confidently ask questions to understand, learn, and ensure data quality if incomplete or inaccurate information is provided.
  • Escalate complex issues and cases to team members and departments with appropriate and complete documentation on work performed to date.
  • Identify opportunities to update, simplify, and improve processes and procedures that would enhance service provided to customers or improve effectiveness.
  • Grow your skills and knowledge in HR that provides opportunities for career path growth into various other HR functional areas.

Requirements

  • Associate degree.
  • Minimum one to two years of customer service work experience (preferred).
  • Fundamental knowledge and understanding of HR hire to retire activities and services.
  • Experience with Workday (preferred) or similar HCM systems such as SuccessFactors, Oracle Cloud HCM.
  • Ability to maintain high level of confidentiality.
  • Experience working in cross-functional team environments (preferred).
  • Outstanding written and oral communication skills.
  • Excellent attention to detail, ability to prioritize work, and consistent follow-up.
  • Customer first mindset and generosity with expertise.
  • Outgoing, takes initiative, and strong interpersonal skills.

Equal Opportunity Employer

MillerKnoll is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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