HR Shared Services Representative II

4 days ago


Bengaluru, Karnataka, India Zebra Full time
About This Role

At Zebra, we're driving innovation and redefining the future of work. As an HR Shared Services Representative II, you'll be an integral part of our team, providing exceptional support to our employees.

Key Responsibilities
  • Serve as a primary point of contact for employee queries on HR policies and processes.
  • Maintain a thorough understanding of HR processes to deliver accurate and timely information.
  • Respond to inbound calls and emails from employees, addressing their concerns and escalating complex issues when necessary.
  • Collaborate with the payroll department and subject matter experts to resolve employee problems efficiently.
  • Utilize various HR systems, including ADP, Oracle Cloud, and Degreed, to provide comprehensive support.
  • Document all interactions in real-time using the HR Service Center's case management software.
  • Identify opportunities for process improvements and engage with senior HR Service Members to drive change.
  • Manage employee records, ensuring accurate data is entered and maintained in the HR system.
  • Assist with key HR processes, including starter and leaver processes, and contractual amendments.
  • Support the HR team in preparing offer letters, coordinating acceptances, and managing the onboarding process.
  • Provide rewards administration support for company benefits programs.
  • Prepare employee payroll data accurately and timely for the required pay frequency.
  • Offer internal and external audit support, collecting and preparing supporting documents.
  • Ensure consistent content management across the HR Function on internal tools.
Requirements
  • High school diploma or equivalent required; associate's degree preferred.
  • Minimum 2 years of experience in an automated customer service environment, preferably with call center and benefits experience.
  • Excellent verbal and written communication skills.
  • Team player with excellent listening skills and the ability to ask probing questions.
  • Professional and friendly attitude with the ability to develop rapport with employees.
  • Ability to independently execute an action plan following documented policies and procedures.
  • Effective management of multiple priorities and adaptability in a fast-paced business environment.
  • Ability to assess employee issues and apply the appropriate procedure, policy, or escalation points.
  • Quick learning and navigation of new software.
  • English compulsory; other languages a plus.
About Zebra

We're a community of innovators who come together to create new ways of working, making everyday life better. At Zebra, we're united by curiosity and care, developing dynamic solutions that anticipate our customers' and partners' needs and solve their challenges.



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