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HR Service Center Representative

4 weeks ago

Bengaluru, Karnataka, India Zebra Full time
Job Title: HR Shared Services Representative, II

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.

Job Summary:

The HR Shared Services Representative, II is responsible for providing exceptional support to employees by utilizing in-depth knowledge of company benefits, HR policies, procedures, and programs. This role serves as a first point-of-contact for employees' questions on HR policies and processes, maintaining a working knowledge of HR processes to answer customer inquiries.

Key Responsibilities:
  • Provide timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems.
  • Alert Senior HR Service Members when there is confusion or absence of information in the HRIS system to answer particular questions.
  • Work closely with the payroll department and subject matter experts in HR to resolve employee problems.
  • Follow through to ensure that each case is fully resolved.
  • Utilize various HR systems, such as ADP, Oracle Cloud, and Degreed, to answer employee questions.
  • Document all emails, calls, and walk-ups in real-time within the HR Service Center's case management software application.
  • Proactively identify opportunities for process, policy, and procedure improvements and engage with Senior HR Service Members to drive the appropriate changes.
  • Maintain employee records, acting as a 'system administrator' for the HR system, ensuring accurate data is entered and maintained in the system.
  • Manage key HR processes, including starter and leaver processes and contractual amendments.
  • Assist HR team members and line managers in preparing offer letters, coordinating acceptances, tracking key activities, and managing the onboarding process.
  • Provide rewards administration support for some company benefits programs.
  • Accurately and timely prepare employee payroll data for the required pay frequency.
  • Provide internal/external audit support, collecting and preparing supporting documents.
  • Drive consistent content management across the HR Function on various internal tools.
Requirements:
  • Requires a HS diploma or GED; Associate's degree a plus.
  • Minimum 2 years of previous experience in an automated customer service environment, call center, and benefits experience preferred.
  • Excellent verbal and written communication skills.
  • Team player.
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
  • Must possess a professional and friendly attitude and be able to develop a rapport with employees via email, over the phone, and in person.
  • Ability to independently execute an action plan following documented policies and procedures.
  • Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
  • Ability to assess employee issues and apply the appropriate procedure, policy, or define the appropriate escalation points.
  • Ability to learn and navigate new software quickly.
  • English compulsory and other languages a plus.